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Housing Performance and Systems Officer (Hybrid)
Job Posted: 21 hours ago
Salary: £ 35,646 - 39,469 / Annum
Job Type: Permanent
Location: SO43, Lyndhurst, Hampshire
Expire in: a month
Job Description
Housing Performance and Systems Officer – Public Sector (Hybrid) – Lyndhurst (New Forest)
Salary: £35,646 – £39,469 per annum
Contract Type: Permanent
Location: Lyndhurst, New Forest (occasional travel to Lymington and other remote district offices)
Hybrid Working: Up to 2 days per week WFH (subject to business needs)
Hours: Full-time, 37 hours per week
Optima Plus Recruitment are sourcing a Housing Performance and Systems Officer on behalf of our respected public sector client based in the New Forest district.
This is a fantastic opportunity to join a forward-thinking housing organisation delivering impactful services across the region. The successful candidate will become a key member of the Housing Performance & Insight Team, supporting over 5,000 homes with a strong focus on innovation, compliance, and system-led improvement. This role will contribute directly to the organisation’s digital transformation, reporting capability, and service efficiency.
Key Responsibilities:
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Deliver comprehensive induction training for new staff on housing systems and procedures
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Support system development, feedback collection, and help implement a new line-of-business system
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Create and manage SMART KPIs, reporting dashboards, and statutory submissions
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Generate regular insight reports, dashboards, and performance summaries using Power BI
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Contribute to project governance documentation (RAID logs, PIDs, plans, and highlight reports)
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Work with staff and managers to support system use, enhance compliance, and deliver training
The Ideal Candidate Will Have:
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A valid UK driving licence and access to a vehicle (essential)
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Strong ICT skills, with confidence in using new systems and reporting tools
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Experience in data analysis, housing systems, or business reporting (Power BI highly desirable)
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Excellent communication and training delivery skills for both individuals and groups
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Ability to manage deadlines, priorities, and conflicting tasks effectively
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Project support or project management experience within a housing or public sector setting
Experience & Qualifications:
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A-Level (or equivalent) required
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Prince2 Foundation, or experience supporting system or service improvement projects
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High attention to detail, analytical thinking, and adaptability to evolving software tools
What’s on Offer:
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💰 £35,646 – £39,469 per annum (Band 6)
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🏠 Hybrid working – 2 days WFH flexibility (business needs dependent)
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🗓️ 26–27 days annual leave + additional 5 days after 5 years
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💼 Local Government Pension Scheme
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🛍️ Access to retail discounts, Cycle to Work scheme, and Employee Assistance Programme
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🚗 Casual car user status, mileage reimbursement, and free onsite parking
About the Client:
The client provides a full range of housing services across the New Forest area, managing over 5,000 homes. With a strong reputation for innovation, system-led performance, and continuous service improvement, this is a team that values data, insight, and collaboration to deliver excellence in housing.
How to Apply:
To apply, please submit an up-to-date CV. CVs will be reviewed after 12 August 2025, with a view to moving quickly for the right applicant.
Our Commitment:
Optima Plus Recruitment is committed to equal opportunities and actively encourages applications from all backgrounds. We are a Disability Confident supporter and welcome applications from individuals with disabilities or long-term health conditions.
We proudly uphold the Armed Forces Covenant and support veterans, reservists, and service families throughout our recruitment processes.
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