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Housing Resolution Officer
Job Posted: an hour ago
Salary: £ 18 - 22 / Annum
Job Type: Temporary
Location: Enfield, Greater London
Expire in: a month
Job Description
Our Public Sector client is looking for a Housing Resolution Officers on a 3 month initial contract. We are looking for applicants who have a strong Housing background.
The core responsibilities of this role will include:
* We are an inbound Customer Service call centre dealing with all types of enquiries from members of the public.
* It is a very fast paced office, so we expect our staff to promote a positive attitude.
* Experience dealing working in a call centre.
* The ability to work to performance and quality standards always delivering excellent customer service.
* Candidates will have strong customer service skills and experience in working with Housing Repairs.
* Knowledge of Northgate Housing system is preferred but not essential or a have used a housing system.
Flexible working from home and office on a rota basis. Candidates will attend a 2 week training course both classroom and shadowing in the office and home.
The ideal candidate will be experienced in a Housing Resolution Officer role. You will have experience dealing with service users and also experience working with a number of other organisations including voluntary sector. You will have excellent communication and customer service skill as well as the ability to work under pressure.
This is a fantastic opportunity to join an established organisation on a long term contract
* £17.54 per hour PAYE + holiday pay
* £22.01 per hour on a Umbrella basisBefore You Apply
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