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Housing Sales Support Coordinator
Job Posted: 8 days ago
Salary: £ 16.44 - 20.79 / Hour
Job Type: Temporary
Location: Croydon, London
Expire in: 20 days
Job Description
Housing Sales Support Coordinator
Location: Hybrid, Croydon (2 days from the office, 3 days from home)
Job Type: Temporary till start of March 2026
Hourly Rate: £16.44 PAYE OR £20.79 UmbrellaWe are seeking a dedicated Housing Sales Support Coordinator to join a large housing association on a temporary basis. This role is crucial in supporting the Resales & Staircasing team, ensuring that initial customer queries are handled with clarity, professionalism, and a customer-friendly approach.
Day-to-day of the role:
Act as the first point of contact for all customer enquiries via telephone and email, particularly those initiating a resale or staircasing process.
Manage team mailboxes, ensuring all communications, including instructions for resales or staircasing, are handled within the service level agreement (SLA).
Ensure telephone calls from both internal and external stakeholders are actively responded to and managed within SLA.
Maintain customer folders and sales trackers with the highest level of accuracy.
Assist the team with document creation, obtaining necessary documents from internal/external teams to support resales instructions, and updating trackers.Required Skills & Qualifications:
Proven experience within a customer-focused environment preferably within housing / housing resales and or shared ownership
Excellent telephone manner and written communication skills.
Highly skilled in data management systems.
Proficient in Microsoft Excel and Word.
Well-organised with a proven track record in maintaining accuracy and an eye for detail.
Capable of working in a fast-paced environment and meeting tight deadlines.
Experience in creating documents, reports, and files efficiently.
Desirable: Experience in property sales and/or Shared Ownership and understanding of the conveyancing process.To apply for the Housing Sales Support Coordinator position, please submit your CV detailing your relevant experienceBefore You Apply
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