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Housing Services Officer

Job Posted: 12 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Loughborough, Leicestershire

Expire in: 15 days

Job Description

Housing Services Officer

Loughborough Estate Management Board (LEMB) is a resident-led housing management organisation delivering housing services on behalf of the local community. Working in partnership with Lambeth Council, LEMB is committed to providing high-quality housing services, excellent customer care, community engagement, and safe, well-managed homes for tenants and leaseholders.

Position: Housing Services Officer
Reports to: Housing Services Manager
Hours: 35 hours per week

Housing Services Officer Day-to-Day Duties

  * Manage a portfolio of properties and provide housing management services to tenants and leaseholders.

  * Recover rent arrears, provide tenancy support, and represent the organisation in court where required.

  * Manage empty properties, allocations, mutual exchanges, tenancy sign-ups, and rehousing cases.

  * Handle anti-social behaviour (ASB), tenancy breaches, complaints, and resident enquiries.

  * Arrange and monitor repairs to homes and communal areas.

  * Support leaseholders with enquiries, repairs, notices, and statutory processes such as Right to Buy.

  * Process insurance claims, compensation payments, and other housing-related applications.

  * Maintain accurate records and update housing management systems.

  * Work closely with contractors, local authorities, and partner agencies to deliver effective services.

  * Provide reception and customer service support to residents and visitors.

Housing Services Officer Requirements

Experience & Knowledge

  * Experience working in housing management, tenancy services, customer service, or a related environment.

  * Understanding of housing legislation, tenancy management, leasehold services, rent recovery, and customer care.

  * Knowledge of data protection, equality and diversity, and health and safety requirements.

Skills

  * Excellent communication and customer service skills.

  * Ability to manage a varied workload and meet deadlines.

  * Strong problem-solving and decision-making abilities.

  * Good numerical and administrative skills.

  * Ability to work independently and as part of a team.

  * Competent in Microsoft Office applications and housing management systems.

Qualifications

  * Degree, relevant qualification, or equivalent experience.

Benefits

  * Opportunity to work within a community-focused housing organisation.

  * Varied and rewarding role supporting local residents.

  * Training and professional development opportunities.

  * 35-hour working week.

  * Opportunity to gain experience across tenancy management, income recovery, allocations, and leasehold services.

  * Supportive team environment with opportunities for career progression

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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