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Housing Support Officer

Job Posted: 20 days ago

Salary: £ 18 - 23 / Hour
Job Type: Temporary
Location: Lancaster, Lancashire

Expire in: 8 days

Job Description

Title – Housing Officer

Length of Contract – 3 months

Rate – Competitive

About the Role

We are seeking an experienced and compassionate Extra Care Scheme Housing Officer to support residents within an Extra Care housing environment. You will play a key role in ensuring residents can maintain their independence while living in a safe, well-managed, and supportive community.

This is a varied role involving tenancy management, resident support, safeguarding, and partnership working with care providers and external agencies.

Key Responsibilities

  * Manage tenancy sign-ups, tenancy sustainment, and resident onboarding.

  * Conduct regular welfare and scheme visits to residents.

  * Support residents with Housing Benefit and other tenancy-related matters.

  * Monitor rent accounts and proactively manage arrears cases.

  * Liaise with appointees, deputies, family members, and support agencies where appropriate.

  * Respond to and escalate repair and maintenance issues.

  * Manage Anti-Social Behaviour (ASB) cases in line with policies and procedures.

  * Maintain a strong focus on safeguarding and resident wellbeing.

  * Work closely with care providers, contractors, and partner agencies to deliver a high-quality service.

  * Support void management processes, ensuring empty properties are ready to let quickly and efficiently.

  * Ensure health & safety and compliance standards are maintained across the scheme.

About You

  * Previous experience within housing management, supported housing, or extra care housing.

  * Knowledge of Housing Benefit, tenancy management, and safeguarding procedures.

  * Experience managing rent arrears, ASB, and resident support cases.

  * Strong communication and relationship-building skills.

  * Ability to work independently and manage a varied caseload.

  * Flexible, proactive, and resident-focused approach.

  * Full UK driving licence and access to a vehicle (if required)

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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