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Housing Support Officer

Job Posted: 5 days ago

Salary: £ 17.5 - 20 / Hour
Job Type: Contract
Location: West Midlands

Expire in: 23 days

Job Description

Housing Support Officer

Contract Length: 3 months
Rate: £19–£22 per hour Umbrella

We are currently recruiting for a Housing Support Officer to provide intensive, person-centred support to tenants with complex needs. This is an excellent opportunity for an experienced housing professional who is passionate about helping people maintain their accommodation, build independence, and improve their overall wellbeing.

Key Responsibilities

  * Provide intensive housing-related support to tenants with complex and multiple needs, including those experiencing homelessness, mental health challenges, substance misuse, or other vulnerabilities.

  * Work closely with tenants to maintain and sustain their tenancies, helping to prevent tenancy breakdown and repeat homelessness.

  * Complete comprehensive risk assessments and support plans, ensuring these reflect individual needs, risks, goals, and outcomes.

  * Build trusting and professional relationships with tenants, using a trauma-informed and person-centred approach.

  * Support tenants to develop essential independent living skills, including budgeting, managing bills, accessing benefits, maintaining their accommodation, and engaging with services.

  * Liaise effectively with local authorities, social services, healthcare professionals, charities, probation, mental health services, and other external agencies to ensure tenants receive appropriate support.

  * Manage a caseload of tenants with varying levels of need, prioritising cases appropriately and responding to changing circumstances.

  * Identify and respond appropriately to safeguarding, welfare, and risk concerns, escalating issues in line with relevant policies and procedures.

  * Carry out property visits, welfare checks, and tenancy visits, identifying potential risks and taking appropriate action.

  * Maintain accurate, timely, and confidential case records, support plans, risk assessments, and case notes.

  * Advocate on behalf of tenants where appropriate and help them access the services and support they need.

  * Encourage tenants to develop greater independence, resilience, and stability, while recognising that progress may be gradual for individuals with complex needs.

Requirements

  * Previous experience working in housing support, supported housing, homelessness, tenancy sustainment, or a similar environment.

  * Experience supporting individuals with complex needs and multiple vulnerabilities.

  * Strong understanding of safeguarding, risk management, and working with vulnerable adults.

  * Experience managing a caseload and producing accurate support plans and case records.

  * Excellent communication and interpersonal skills, with the ability to build positive relationships with people who may be difficult to engage.

  * Ability to manage challenging, sensitive, and potentially high-risk situations calmly and professionally.

  * A compassionate, non-judgemental, and person-centred approach to supporting tenants.

  * Enhanced DBS preferred, or willingness to obtain one.

  * Full UK driving licence beneficial but not essential.

If you're interested, please apply above

Before You Apply

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Bank details.
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