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Housing & Tenancy Sustainment Officer

Job Posted: 23 days ago

Salary: £ 14.24 - 14.24 / Hour
Job Type: Temporary
Location: Stoke-on-Trent, Staffordshire

Expire in: 5 days

Job Description

Your new role 
We're looking for a proactive, people‑centred Housing & Tenancy Sustainment Officer.As a Housing Officer, you'll work directly with individuals and families who may be at risk of homelessness, supporting them to build stability, independence, and ensure they continue to sustain their tenancy agreement.If you have proven experience in housing or support service, are a strong communicator, and feel confident working with vulnerable people, this role could be perfect for you! You'll be expected to:

Provide one‑to‑one tenancy sustainment support, including budgeting, life skills, all areas of moving in and understanding tenancy responsibilities.
Work with residents to prevent eviction, resolve arrears, and negotiate with landlords or housing providers.
Carry out home visits, risk assessments, and support plans tailored to each client's needs.
Support clients to access welfare benefits, grants, employment services, and community resources.
Liaise with external agencies including social services, mental health teams, DWP, and local authorities.
Maintain accurate case notes, safeguarding records, and reporting outcomes.
What you'll need to succeed 

Experience in housing support, homelessness prevention, social care, or a related field.
Strong understanding of Housing Legislation.
Excellent communication skills with the ability to build trust quickly.
Ability to manage a varied caseload and work independently.
Commitment to safeguarding and promoting the welfare of vulnerable adults.
A full UK driving licence.
Candidates who hold a CIH qualification or are working towards one.
What you'll get in return 

Competitive salary.
The chance to make a meaningful difference every single day. 
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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