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Housing Triage Officer

Job Posted: 22 days ago

Salary: £ 30 - 30 / Hour
Job Type: Contract
Location: Braintree, Essex

Expire in: 5 days

Job Description

Key responsibilities include:

  * Undertaking initial triage assessments for all new housing enquiries

  * Assessing households’ risk of homelessness at first contact

  * Providing tailored housing advice and early intervention support

  * Advising on a range of housing options including private rent, social housing, and supported accommodation

  * Responding to general enquiries via phone, email, and face-to-face contact

  * Supporting residents with access to services that help sustain tenancies

  * Delivering advice across areas such as homelessness, tenancy rights, domestic abuse, and financial issues

To be successful in this role, you will need:

  * Recent experience working within a housing options, homelessness, or triage environment

  * Strong interpersonal skills with a non-judgmental and empathetic approach

  * Ability to assess complex situations and apply investigative skills

  * A full UK driving licence and access to a vehicle

Working Arrangements

  * Office-based in Braintree during training

  * Thereafter, 3 days per week in the office

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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