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HR Caseworker
Job Posted: 2 days ago
Salary: £ Competitive
Job Type: Contract
Location: London
Expire in: a month
Job Description
Caseworker – Afghan Relocations & Resettlement Programme (DARR) Location: Hybrid – Whitehall, Central London (1–3 days/week onsite)
Contract Type: Full-time, until 31 March 2026
Security Clearance: Active SC Clearance required (Sole UK Nationals only)
Pay: Competitive (Inside IR35 – via PAYE or Umbrella)
Please note: client details and pay rates are confidential and will be disclosed at a later stage.
About the Role Service Care Solutions is supporting a central government programme in the recruitment of experienced Caseworkers for a vital directorate that oversees the relocation and resettlement of eligible Afghan nationals. This directorate plays a critical role in supporting those who assisted the UK mission in Afghanistan and is directly aligned with key Government priorities.
This is a hybrid position, based in Whitehall, London, with 1–3 days per week in the office after an initial 10-day onsite induction. You must be local to London as no travel or accommodation expenses are offered.
Key Responsibilities
Analyse sensitive, complex information from multiple sources
Apply government policy to individual cases and document decisions clearly
Work efficiently under pressure, meeting strict daily and weekly case targets
Draft formal written outcomes and correspondence
Liaise with internal stakeholders across departments to resolve complex queries
Handle emotionally distressing content with discretion and resilience
Ensure full compliance with data protection legislation and official protocols
Essential Requirements
Active SC Clearance with no restrictions (Sole UK Nationals only)
Strong previous experience in casework roles (e.g., immigration, policing, Home Office)
Confidence in applying strict policy frameworks and justifying decisions objectively
High attention to detail with excellent written and verbal communication
Competent in Microsoft Office 365 (Outlook, Word, Excel, Teams, etc.)
Ability to work in a fast-paced, high-volume operational environment
Comfortable working with sensitive, and at times graphic, material
Desirable
Experience within the Home Office, Police, Defence, or Immigration casework
Exposure to high-risk or complex caseloads
Understanding of national security or resettlement policies
Interview Process:
1-stage interview via Microsoft Teams
Rolling CV submission – early applications recommended
Guaranteed Interview Scheme (GIS) applicable – please inform us if you qualify
Apply Now Service Care Solutions is proud to assist in this recruitment campaign. If you meet the above criteria and would like to be considered, please apply now or reach out directly to discuss the role in more detail.
Harry Greenhalgh
Specialist Recruiter – Youth Justice
Service Care Solutions
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