Hiring Now: HR Consultant – Contact Centre Near You – Apply Today!

Your Next HR Consultant – Contact Centre Job Starts Here – Apply Now!

HR Consultant – Contact Centre

Job Posted: 4 days ago

Salary: £ 28.43 - 28.43 / Hour
Job Type: Contract
Location: Coventry, West Midlands (County)

Expire in: 24 days

Job Description

The Opportunity:

  * The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries.

  * The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters.

  * The role manages queries received via email / portal and escalations from the HR Virtual Assistant and will also make outbound calls where necessary to discuss queries with employees.

  * The role is also responsible for the pulling of the absence report and management of the Un associated inbox as a daily task.

Skills and procedures:

  * Understand the employees query, identify the correct policy to suit their circumstances, help them understand the policy and then enable them to apply the policy to their circumstances.

  * Utilise knowledge of employment law and policies to coach managers in applying policies in the correct way and minimise risk to the business

  * Responsible for building rapport with employees to enable an accurate understanding of their query,

  * Maintain effective relationships with the wider HR community and the business i.e. CoE, Shared Delivery HR, Business HR and employee base

  * Support operational management to ensure all transactional and administrative processes are executed accurately as per the service level agreements

  * Work effectively as part of the HR Direct operational team

  * Assist in the development, maintenance and deployment of policies under the HR Direct area

  * Undertake any other work as directed by their line manager in connection with their job as may be requested

Knowledge, Skills and Experience:

  * Previous experience of working in an HR employee advisory role

  * Degree qualified or equivalent experience preferred

  * Excellent communication skills – both spoken and written

  * Strong generalist HR experience including substantial knowledge of key HR practices such as disciplinary, grievances, absence management and performance

  * Good understanding of UK employment law

  * IT literate including strong working knowledge of Microsoft Word, PowerPoint and Excel

Additional information:

**THIS POSITION IS CONFIRMED INSIDE IR35**

Must be eligible to work in the UK

Based at Whitley, Coventry - the team operates hybrid working therefore working remotely from home for some of the time and attending the office for 2-3 days a week.

If you are interested in this role and have the skills and experience required Apply Now

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring HR Consultant – Contact Centre job near me in Coventry, West Midlands (County)! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!