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HR Senior Caseworker
Job Posted: 9 hours ago
Salary: £ 220 - 220 / Day
Job Type: Temporary
Location: N1, King's Cross, Greater London
Expire in: a month
Job Description
Large Housing Association requires a Senior HR Caseworker to lead a team of HR Advisers working closely in partnership with the wider HR team. You will provide effective, consistent and customer focused HR employee relations, and support the drive for high performance, manager capability and self-service. You will provide excellent expert advice and guidance on employee relations matters utilising core HR policies, procedures and processes as required.
Responsibilities:
You will report to the Head of HR Operations and manage a team to ensure great customer, employee and manager experience, successfully meeting all compliance and KPI standards and effecting the smooth running of the related processes. This includes the provision of expert, legal and procedural advice and challenge, working to a culture of continuous improvement where applicable.
You and your team will work to established SLAs with meticulous attention to detail, accuracy and quality of advice and coach HR colleagues and managers on complex ER cases (including ACAS conciliation, settlements, dispute resolution and employment tribunal cases), to enable managers to manage their people effectively.
You will hold an overview of ER casework activity. Taking a balanced risk management and value for money approach you will analyse and report on ER data, identifying trends, root causes and future business needs. You will assist HR colleagues to work with their business areas, drive consistency and practical delivery whilst striving for a range of options, pragmatic solutions and quality of outcomes in accordance with company policy, good practice, relevant employment legislation and case law, so that lessons are learnt, recommendations are followed through.
You will ensure the timely and accurate data instruction, filing, input and checking for all ER casework related matters. Monitoring and undertaking regular audits and quality reviews, ensuring high quality of data, written communication and advice provision and keeping records of errors and taking appropriate action to ensure compliance with all regulatory and legal obligations.
Involving the HR Policy specialist as required, you will work on service improvement including policy development, lessons learnt and deliver on strategies, improved tools, new ways of working, training and other interventions to support managers and others in their people management activities and ensure technology is optimised
Hybrid arrangements - at least three days a week in an office. On other days, working from home may be possible, depending on the work and the interaction required.
Skills and experience:
CIPD (level 7) qualified or other relevant qualification
Comprehensive experience of developing management capability through coaching and other interventions and of leading on complex ER and change work within a diverse organisation.
Proven experience of managing, and interpreting and giving advice on HR policies and procedures.
In-depth knowledge of employment legislation and key ER procedures and ACAS requirements and experience of applying this to day-to-day work.
Experience of using of a range of modern HR information systems to automate, monitor and improve services.
Resilient and confident HR Professional with the ability to work in partnership and independently, with experience of stakeholder and relationship management with the ability to communicate at all levels and develop solid working relationships with staff representatives, managers and colleagues by proactively liaising and engaging with them.
Good experience and knowledge of risk management and ability to work flexibly to accommodate this.
IT and systems skills including Microsoft office and experience of computerised databases and web-based systemsBefore You Apply
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