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HVAC Technical Support Engineer
Job Posted: 11 hours ago
Salary: £ 34,529 - 51,794 / Annum
Job Type: Permanent
Location: Dublin
Expire in: a month
Job Description
HVAC Support Engineer
Our client is a recognised leader in the Irish HVAC industry, providing advanced heating and cooling solutions to commercial, industrial, and high-density residential sectors nationwide. As part of a global group, they deliver complete project packages - from plant equipment to full system distribution - all backed by an experienced team of engineers and technical specialists. The company is renowned for its technical innovation, product quality, and long-standing relationships within the building services market.
Key Responsibilities
Provide front-line technical support across a broad range of heating and HVAC products.
Diagnose and troubleshoot product, software, and system issues, ensuring quick and effective resolutions.
Liaise with field engineers, clients, and internal teams to manage technical queries and service requests.
Escalate complex issues to senior technical staff or product specialists when required.
Record all service activity, warranty details, and customer interactions accurately in the CRM system.
Support the development of technical documentation, user manuals, and troubleshooting guides.
Collaborate closely with service, sales, and engineering departments to maintain excellent customer satisfaction.
Ensure all work aligns with company standards and technical best practices.
About You
Qualification in Engineering, Building Services, Heating, or a related technical discipline.
Proven background in a technical support or customer service role, ideally within the HVAC or heating industry.
Strong analytical and problem-solving abilities with a structured approach to troubleshooting.
Excellent communication skills, able to explain technical concepts clearly to both technical and non-technical audiences.
Experience using CRM or helpdesk software.
Self-motivated with the ability to manage workload and prioritise effectively.
Professional command of English, written and verbal.
Must be eligible to work in the Republic of Ireland on a permanent basis.
What's on Offer
Salary €40,000 to €60,000 depending on experience
Annual performance bonus
25 days annual leave (increasing with service)
Pension scheme, life assurance, and critical illness cover
Employee assistance and wellness programmes
Comprehensive technical training and ongoing professional development
Access to retail and lifestyle discounts
Clear career progression pathways within a respected national brand
A supportive, team-oriented environment within a well-established and growing organisation
WR HVAC | M&E are #1 recruitment partner for HVAC jobs. Our customers include a range of large and small M&E companies, manufacturers and suppliers of heating, ventilation, air conditioning and refrigeration equipment. We recruit UK wide for sales, management and technical jobs.
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