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I.T. Support Assistant
Job Posted: 10 hours ago
Salary: £ 35,000 - 35,000 / Annum
Job Type: Permanent
Location: Doncaster, South Yorkshire
Expire in: a month
Job Description
IT Support Assistant – Doncaster – Up to £35k DOE plus up to 10% bonus
IT Support Assistant, over view:
Working in a small team, you will be involved in all aspects of IT support to ensure colleagues are able to able to carry out their day-to-day activities, troubleshooting system issues, handling the day-to-day IT requests, and maintaining the IT log.
Specific duties of the IT Support Assistant include:
Supporting users across all departments in the business with Microsoft 365 application (Outlook, OneDrive, SharePoint, Teams etc), Azure, Dynamics 365 (Customer Service), Sage200, Sage CRM, Smartsheet.
Creating SQL views and creating reports in Pan Intelligence and Power BI.
Assisting with onboarding, role change and off boarding users within the business.
Assisting with patch management of windows servers, windows clients and other applications and hardware, testing and deploying changes on the company websites.
Working with external support providers and raising tickets.
Troubleshooting issues raised by other departments and providing update to the affected users.
Assisting with onboarding of customers and suppliers to OpenECX.
Carrying out security checks throughout systems to make sure they align with the company policies and procedures.
As well as being familiar with Microsoft 365 admin centres and applications, the successful IT Support Assistant will have:
Several years’ experience with remote helpdesk support to users
Experience with supporting users in all departments such as Sales, Marketing, Customer Service, Finance and Warehouse
Proactive approach to cyber security
Basic understanding of SQL
Experience in working with a variety of platforms
Benefits for the IT Support Assistant include a salary up to £35k, 10% company performance bonus, plus:
Holidays: 33 days per year (20+8) this increases by 1 per year up to 25 plus stats
Extra day: You will always get an extra day for your birthday off too!
Pension: 5% employee contribution + 3% employer contribution
Other benefits: Regular treat days and reward activities (usually involving food)
Getting there: Free onsite parking, on a bus route
The future: Stability & longevity, full order book
Environment: Employee focussed, supportive & friendly family feel, production/manufacturing/distribution
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