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ICT Support Engineer

Job Posted: 12 days ago

Salary: £ 40,000 - 42,000 / Annum
Job Type: Permanent
Location: DH3, Barley Mow, Gateshead

Expire in: 16 days

Job Description

Location: Gateshead
Salary: c.£40,000 - £42,000
Job Type: Full Time, Permanent

Our client is seeking an experienced ICT Support Engineer to join their busy IT team. This is an excellent opportunity for an ICT Support Engineer who enjoys providing first-class technical support, troubleshooting complex issues, and delivering outstanding customer service across a fast-paced business environment.

As an ICT Support Engineer, you will act as the first point of contact for ICT incidents and service requests, ensuring the efficient resolution of technical issues and maintaining high levels of service availability. The ICT Support Engineer will support hardware, software, mobile devices, printers, and network connectivity, while also contributing to continuous service improvements.

What's on Offer?

  * Competitive salary and benefits package.

  * Ongoing training and development opportunities.

  * Exposure to a wide range of technologies.

  * Supportive and collaborative working environment.

Key Responsibilities

  * Manage incidents and service requests through the Service Desk system.

  * Install, configure, maintain and support PCs, mobile devices, printers and other workplace technology.

  * Troubleshoot hardware, software and network-related issues.

  * Perform user administration and access management activities.

  * Maintain ICT asset records, inventories and equipment lifecycle management.

  * Support backup processes, data restoration activities and routine system maintenance.

  * Analyse service desk trends and identify opportunities for continuous improvement.

Requirements

  * Previous experience as an ICT Support Engineer, IT Support Engineer or similar technical support role.

  * Strong knowledge of Windows operating systems, workplace technologies and network infrastructure.

  * Excellent troubleshooting and problem-solving skills.

  * Strong communication and customer service abilities.

  * Fluent English language skills.

  * Experience working within a service desk or IT support environment.

If you are a motivated ICT Support Engineer looking to take the next step in your career, we would love to hear from you. Apply today to be considered for this ICT Support Engineer opportunity

Before You Apply

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Bank details.
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Date of birth.

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Looking for your next career move? Join a top company hiring ICT Support Engineer job near me in DH3, Barley Mow, Gateshead! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!