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IDAM Operations Manager
Job Posted: 10 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: Uxbridge, London
Expire in: a month
Job Description
IDAM Operations Manager
Location: Uxbridge (Hybrid) - with up to 10% international travel
About the Role:
We are seeking an experienced and proactive IDAM Operations Manager to lead the operational delivery of Identity and Access Management (IDAM) services across our global footprint. This is a strategic role within our enterprise infrastructure transformation programme, supporting over 60 countries and $20+ billion in revenue.
You will be responsible for overseeing the daily operations, governance, and security of IDAM systems, ensuring compliance, efficiency, and alignment with global standards. This role offers the opportunity to shape future-state IDAM processes and technologies, while collaborating with cross-functional teams across IT, HR, and business units.
Key Responsibilities:
Leadership & Strategy
Lead and mentor the IDAM operations team
Define and implement strategies for IDAM and recertification processes
Drive global convergence of IDAM processes and onboard new regionsOperations Management
Manage daily IDAM operations, including user provisioning and access control
Ensure system performance, availability, and timely processing of access requestsSecurity & Compliance
Ensure compliance with global regulations and internal policies
Conduct audits and assessments, and liaise with internal/external auditors
Develop and enforce security protocols to protect sensitive dataStakeholder Collaboration
Act as the single point of contact for stakeholders across IT, HR, audit, and country teams
Provide training and support on IDAM policies and procedures
Collaborate with internal teams to deliver seamless integration and enhancementsProject Management
Lead IDAM-related projects from planning to execution
Coordinate cross-functional teams and ensure timely delivery
Manage initiatives between Global Technology and People & CultureProcess Redesign & Automation
Redesign Active Directory and IDAM operations for efficiency and compliance
Implement automation strategies to reduce manual intervention
Establish governance standards for Global Identity ServicesAbout You:
Bachelor's degree in IT, Engineering, Mathematics, or related field
8-10 years' experience in technology within a global organisation
Strong technical background in IDAM and project/program management
Excellent communication and stakeholder engagement skills
Ability to influence, lead change, and deliver complex programmes
Comfortable working across time zones and culturesWhy Join Us?
This is a visible and impactful role within ManpowerGroup's global transformation journey. You'll work in a collaborative, empowering environment with autonomy and support, engaging with senior stakeholders and contributing to the future of our technology landscape.
About us:
ManpowerGroup is where our collective strength lies. We support the business and our family of brands with a connected and collaborative network of support functions. Whether it's compliance, finance, HR, IT, legal, marketing or talent - we work together as one integrated team to identify and address the company's needs. We are proud to have been voted one of the world's most ethical companies for 16 years in a row. This reflects our commitment to integrity, transparency, and ethical business practices.
We are committed to promoting a diverse and inclusive community-a place where we can all be ourselves and succeed on merit. We welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.
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