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Implementation Consultant
Job Posted: 3 days ago
Salary: £ 75,000 - 90,000 / Annum
Job Type: Permanent
Location: London
Expire in: 25 days
Job Description
Implementation Consultant – SaaS / Data / Onboarding – London (Hybrid, 3 days onsite)
Are you the kind of person who gets a buzz from turning complexity into clarity – the one who joins a messy customer onboarding process and just makes it work?
This is a chance to join a small but fast-growing tech-for-good startup that’s building smart, data-driven products making a real-world impact. They’ve scaled rapidly over the past year and are now looking for someone to take full ownership of customer onboarding and implementation - making sure new clients see value quickly and stay long term.
They’re hiring an Implementation Consultant - part technical problem-solver, part customer champion – to bridge the gap between product, sales, and engineering. You’ll handle both presales support and post-sales delivery, owning the journey from “just signed” to “fully live.”
If you like variety, autonomy, and seeing customers succeed because of what you deliver - this is worth a look.
What you’ll be doing
* Owning the full customer onboarding and implementation process
* Working directly with client technical teams to integrate and activate their data
* Troubleshooting data ingestion, compatibility, and configuration issues
* Tracking progress and maintaining close communication through the first month’s post-sale
* Joining late-stage sales calls to clarify technical requirements and build delivery plans
* Acting as the bridge between customers, product, and engineering – escalating only where truly needed
* Creating implementation frameworks and documentation to scale onboarding across future clients
* Continuously improving time-to-value and overall customer experience
What they’re looking for
* Experience in Solutions, Implementation, or Technical Customer Support roles within SaaS or data-led environments
* Confident working with data - Excel proficiency essential; SQL or Python familiarity a big plus
* Strong communication skills with both technical and non-technical stakeholders
* Proven track record of taking ownership, driving progress, and getting things live
* Comfortable working across presales and post-sales - commercial awareness meets delivery focus
* Thrives in a startup or scale-up setting: self-driven, hands-on, and proactive
* Bonus: experience with analytics platforms, technical onboarding, or process design
Why join
* Join a mission-driven tech-for-good startup during a huge growth phase
* Build the implementation function from the ground up - real ownership and visibility
* Early-stage equity
* Collaborative, high-energy culture with genuine accountability and autonomyBefore You Apply
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