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Inbound Customer Advisor
Job Posted: 4 days ago
Salary: £ 24,000 - 30,000 / Annum
Job Type: Permanent
Location: Macclesfield, Cheshire East
Expire in: 24 days
Job Description
Amazing Opportunity to kick start a career within secured lending!
As a inbound Customer Service Advisor you will be a first point of contact for customers seeking a secured loan or mortgage. You will recieve warm inbound and outbound calls, with no cold calling or use of outbound dialers. The successful candidate will handle fact-finding, transferring customers to third-party lenders, and assisting clients through the application process.
Key Responsibilities:
* Handling warm inbound calls from clients seeking financial assistance.
* Making outbound calls to customers who have requested information about loans.
* Completing compliant fact-finds with clients to understand their needs.
* Transferring customers to appropriate third-party lenders.
* Following up with clients to collect outstanding documents.
Skills & Experience:
Preferred Experience:
* Minimum 1 year of customer service experience.
* Experience in a Contact Centre environment.
* GCSE Maths required.
Key Competencies:
* Strong telephone manner with excellent rapport-building abilities.
* Motivated by positive customer interactions and problem-solving.
* Patience to explain financial products and processes to clients.
* High attention to detail.
Working Hours:
You will work on a rotating shift pattern:
* Early Shift: Monday – Friday, 9:00 am – 5:30 pm
* Mid Shift: Mon – Wed, 9:30 am – 6:30 pm; Thurs, 9:00 am – 6:00 pm; Fri, 9:00 am – 5:30 pm
* Late Shift: Mon – Wed, 10:00 am – 7:00 pm; Thurs, 9:00 am – 6:00 pm; Fri, 9:00 am – 5:30 pm
Salary & Benefits:
* Base Salary: £24,000 per year
* Performance Bonus: On-target earnings (OTE) up to £30,000 annual
* Additional Benefits:
* Casual dress code
* 25 days of annual leave, plus bank holidays
* Company pension
* Death in Service benefit
* On-site parking
* CeMap funding & Progression
Required Qualifications:
* GCSEs in Maths & English (grades A-C or equivalent).
This role is ideal for a customer-focused individual who thrives in a fast-paced environment and enjoys helping clients navigate financial solutionsBefore You Apply
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- National Insurance number.
- Date of birth.
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Looking for your next career move? Join a top company hiring Inbound Customer Advisor job near me in Macclesfield, Cheshire East! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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