Hiring Now: Incident and Problem Management Analyst Near You – Apply Today!
Your Next Incident and Problem Management Analyst Job Starts Here – Apply Now!
Incident and Problem Management Analyst
Job Posted: 19 days ago
Salary: £ 275 - 290 / Day
Job Type: Contract
Location: Warrington, Cheshire
Expire in: 9 days
Job Description
Incident and Problem Management Analyst
Location: Warrington – Onsite
Start date: ASAP
Contractor Rate: £275 to £290 per day inside IR35. Extra pay for on call - hourly rate pro rata
Duration: 6 months initially
Clearance: Must be SC Cleared / SC eligible
Role Summary
Our client is seeking an experienced Incident & Problem Management Analyst to coordinate incident resolution, drive problem investigations, and support continuous service improvement within a complex IT infrastructure environment. You will apply strong ITIL expertise, lead bridge calls, manage stakeholder communications, ensure SLA compliance, and maintain high‑quality BAU delivery.
Key Responsibilities
* Act as the main contact for all Incident & Problem Records.
* Monitor SLAs, drive incident reviews, and ensure accurate closure.
* Lead and chair major incident bridge calls.
* Guide Incident Process Coordinators and collaborate with SIAM, ITSM, Service Desk, and business teams.
* Manage full major incident lifecycle: diagnosis, escalation, comms.
* Produce trend analysis and support long‑term root‑cause remediation.
* Represent service management in customer meetings and project discussions.
* Deliver process improvements and ensure BAU quality and turnaround are met.
* Provide clear stakeholder communication across the organisation.
* Support on‑call rota duties as required.
Essential Skills & Experience
* ITIL certified or strong demonstrable ITIL knowledge.
* Proven Incident & Problem Management experience in an ITSM environment.
* Strong understanding of ITSM tools, SLA reporting, metrics, and escalation.
* Experience within busy service desk or infrastructure environments.
* Excellent communication, negotiation, interpersonal and customer‑service skills.
* Ability to lead incident calls and engage senior stakeholders.
* Strong analytical and operational decision‑making.
* Experience with onsite/offshore teams and out‑of‑hours support.
* Proactive approach with focus on service excellence and improvement.
Additional Requirements
* Must hold active transferable SC clearance or be SC‑eligible.
* Mandatory training and pre‑joining checks must be completed before contract start.
If you have the relevant skills and experience, please do apply promptly to be consideredBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Incident and Problem Management Analyst job near me in Warrington, Cheshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
Similar Jobs
© Vita CV: Registered in England and Wales (16187919).