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Incident Management Analyst
Job Posted: 4 days ago
Salary: £ 24,500 - 24,500 / Annum
Job Type: Permanent
Location: Harrogate, North Yorkshire
Expire in: 24 days
Job Description
Incident Management Analyst (Entry Level)
Hybrid working - Offices in Harrogate.
Paying £24,500 + benefits.
A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who's eager to develop within a professional and fast-paced environment.
You'll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes.
Key Responsibilities:
Handle customer incident escalations and provide timely updates
Monitor VIP and sensitive tickets to prevent SLA breaches
Document incident reports and contribute to process improvements
Conduct quality checks and support team training
Assist in integrating new customers and identifying problem ticketsWhat We're Looking For:
Strong communication and customer service skills
Good attention to detail and time management
Able to work under pressure and across teams
Willingness to learn and tackle new technical areas
ITIL 4 Foundation (desirable)
Hybrid working - Offices in Harrogate.
Paying £24,500 + benefits.
Must be eligible to work in the UK.
UK Driving licence needed due to office locationBefore You Apply
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Looking for your next career move? Join a top company hiring Incident Management Analyst job near me in Harrogate, North Yorkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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