Hiring Now: Incident Manager Near You – Apply Today!
Your Next Incident Manager Job Starts Here – Apply Now!
Incident Manager
Job Posted: 19 minutes ago
Salary: £ 50 - 60 / Hour
Job Type: Contract
Location: Bedford, Bedfordshire
Expire in: a month
Job Description
Job Title: Incident Manager
Location: Bedford, UK (Sometimes Onsite)
Clearance Required: DV Cleared - Mandatory
Employment Type: 6 months Contract
Join Our High Touch Operations Team
We're seeking a dedicated and experienced Incident Manager (High Touch Operations Manager (HTOM)) to join our London-based team. This is a key customer-facing role supporting a High Touch Technical Support (HTTS) programme for strategic accounts. If you're passionate about customer experience and thrive in high-pressure environments, we'd love to hear from you.
What You'll Be Doing:
Manage and support the delivery of the High Touch Technical Support programme to major customers
Ensure follow-up and closure of critical incidents, providing consistent updates and resolution progress
Monitor service alerts and new support cases, driving them to resolution
Act as a key liaison between internal teams and customers, ensuring smooth communication and issue management
Use collaboration tools (phone, email, video conferencing) to maintain a strong customer relationship
Conduct root cause and operational analysis in collaboration with engineers and technical teams
Produce reports, service-level calculations, and trend analysis
Participate in and lead service review meetings with customers
What We're Looking For:
DV Clearance (Developed Vetting) - Required to be active
Service Management experience - Required
Proven incident management experience (5+ years)
Demonstrated conflict management skills in customer-facing environments
Familiarity with ITIL frameworks (ITIL v4 Foundation desirable)
Technical knowledge in networking (desirable)
Experience in vendor management and working within SLA-driven environments
Exposure to Lean Six Sigma methodologies is an advantage
CCNA and/or Cisco Certified Support Technician (CCST) - PreferredThis is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a copy of your CV or send it to raghav. Manrai @ (url removed)
Randstad Technologies is acting as an Employment Business in relation to this vacancyBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Incident Manager job near me in Bedford, Bedfordshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).