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Independent Living Housing Officer (ILHO)
Job Posted: 4 days ago
Salary: £ 16.5 - 16.5 / Hour
Job Type: Temporary
Location: South West
Expire in: 23 days
Job Description
Job Opportunity: Independent Living Housing Officer (ILHO) – Temp Contract
Location: Covering East Dorset, Ferndown, and Verwood
Hours: Monday to Friday, 8:30am – 5:00pm
Requirements: Full UK driving licence and access to a vehicle for work use
Overview:
This organisation is currently seeking a proactive and community-focused Independent Living Housing Officer (ILHO) to join their team on a temporary basis.
In this rewarding role, you'll work directly with customers living in Independent Living housing schemes, ensuring they feel supported, connected, and empowered to maintain their independence.
What you will be doing
* Be a dedicated point of contact for residents, providing enhanced housing management services.
* Carry out regular wellbeing “check-ins” and support planning to ensure customers remain safe and independent.
* Facilitate scheme meetings and encourage social inclusion through activities and community signposting.
* Conduct health and safety inspections using a risk-based approach to maintain safe living environments.
* Build strong relationships with onsite care teams, service providers, and external stakeholders.
* Handle tenancy management including casework, support, and where needed, enforcement.
* Identify and respond to safeguarding concerns.
* Maintain accurate digital records and support continuous improvement in our services.
Skills and experience
* Experience in housing or a similar customer-focused environment.
* Knowledge of current housing issues and the needs of older, disabled, or vulnerable individuals.
* Strong interpersonal skills – empathetic, resilient, and confident in dealing with challenging situations.
* Excellent organisational and IT skills, including mobile working.
* A self-starter who thrives in a varied role with changing daily priorities.
* Comfortable managing performance, risks, and working within policies and proceduresBefore You Apply
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