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Independent Living Team Leader
Job Posted: 2 days ago
Salary: £ 33,740 - 33,740 / Annum
Job Type: Permanent
Location: MK7, Walton, Milton Keynes
Expire in: 25 days
Job Description
Independent Living Team Leader
£33,740.44
Milton Keynes
Permanent, Full Time
At Amplius, our goal is to help people live safe, independent and fulfilling lives in their own homes – as our Independent Living Team Leader for Visiting Services, you’ll play a key role in making that happen.
Leading a dedicated team of advisors, you’ll ensure our customers receive outstanding support through welfare checks, housing-related services and advocacy that empowers their independence. This is a rewarding opportunity to make a real difference every day while shaping and supporting a passionate team.
Salary: £33,740 per year
Contract: Permanent, full time
Your week: 36.25 hours (Monday to Friday 8.45am – 5pm)
Location: Hybrid, with a weekly presence in our Milton Keynes office.
Snapshot of your role
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Welcome new customers, helping them settle in and understand the support available.
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Respond to customer concerns and support Advisors with issues like ASB, neighbour disputes, and rent arrears.
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Support customers with property repairs, escalating issues when needed.
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Carry out and review risk assessments, raise safeguarding referrals, and monitor cases.
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Maintain accurate customer records, updating quarterly and keeping clear notes of interactions.
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Ensure customer engagement through forums, coffee mornings, and activities, signposting to other services.
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Oversee scheme audits, maintain Health and Safety standards, and monitor presentation, cleanliness, and supplies.
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Recruit, manage, and develop Life24 Advisors through 1:1s, training, and ongoing support.
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Monitor alarm equipment, arranging repairs, replacements, and escalating unresolved faults.
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Collaborate with colleagues on budgets, training, grant funding, and measuring service performance.
Your toolkit for success
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Experience using computer systems, smartphones, tablets, and MS Office (Word, Excel, Outlook, OneDrive)
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Proficient in Teams, including chat, meetings, collaboration, and screen sharing.
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Experience working independently and as part of a team.
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Ability to plan and manage workload with minimal supervision.
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Experience in a customer-facing environment and strong administrative skills.
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Flexible and adaptable to change.
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Excellent listening, problem-solving, and communication skills.
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Understanding of GDPR and customer confidentiality.
A full UK driving licence is essential for this role.
DBS clearance is required for this role.
Please read the attached Job Description before applying so you get the full scope of the role.
Why join Amplius?
There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves.
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28 days annual leave (plus bank holidays)
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Enhanced maternity, paternity, and adoption leave
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Paid qualifications and professional subscriptions
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Pension contribution up to 10%
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Health and wellbeing support
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Carers leave
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Cycle to work scheme
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Electric car lease scheme
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Paid fertility and maternity leave
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Financial Wellbeing support
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Free flu jabs
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Life assurance
Grow with us
Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.
Make a real impact
Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.
Environmental and social impact
We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.
Our values
We’re committed to inclusivity, respect, and integrity. We encourage all of our colleagues to embody these values, working together to create a positive, empowering environment.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 14 September
Phone screening: 18 September
Interviews: 22 September
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Have questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrumsBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring Independent Living Team Leader job near me in MK7, Walton, Milton Keynes! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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