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Infrastructure Service Manager - ITIL, Change management (AVP)
Job Posted: 15 hours ago
Salary: £ 65,000 - 70,000 / Annum
Job Type: Permanent
Location: E14, Canary Wharf, Greater London
Expire in: a month
Job Description
Infrastructure Service Manager - ITIL, Change management (AVP)
London Docklands (Hybrid – 2 days in office)
Up to £70,000 per annum + annual discretionary bonus
Fantastic opportunity to join this market leading organisation which is experiencing year on year growth and success!
Key responsibilities include:
* Responsible for ensuring the effectiveness of change management processes to support the change programme.
* Responsible for assisting in the service integration of a fully functioning service support model, which integrates the delivery from Managed Service Providers and internal Technology departments to create a cohesive service capability for new innovative services.
* Responsible for demonstrating execution of project milestones for the delivery of service readiness through to Go-live, which will lead to effective day to day run and delivery.
* Assists in the Governance and appropriate assessment of all Non-Functional Requirements & Business Expectations for new and existing services.
* Provide Service Management oversight and support for the day-to-day provision of live business critical service in the Settlement portfolio to financial institutions and internal departments, through the management of key business partners and internal providers.
* Maintain effective relationships with key stakeholders and customers, eg Operations, Risk, IT Security, Financial Institutions and Regulators
* Ensure IT Services are appropriately governed and managed through the control and oversight of relevant Service Management Processes and Procedures.
* Produce relevant Management Information to accurately represent performance of work-stream delivery and services provided to the business.
Operational:
* Ensure that production services are protected through a rigorous change control process that minimizes operational risk
* Ensure that the Service Management Framework remains current and is aligned to the strategic direction of the business.
* Define the non-functional requirements and business expectations for selected new services through a rigorous and highly interactive process with all key stakeholders.
* Provide Service Management support for the Business Change Programme through the creation of Service Design Packages and Service Acceptance into the Production environment.
* Support the Head of Service Management in the creation of SIAM (Service Integration and Management) principles and contracts with primary Managed Service Providers to underpin the creation of Service Support Models.
Key experience required includes:
* 5+ years of Service Management experience.
* 3+ years of Change Management experience, including designing and running Change Advisory Boards.
* Strong understanding of Operational Change best practice.
* Experience of managing a highly resilient/high availability IT infrastructure/capability.
* Experience of defining, promoting and maintaining ITIL Service Management processes.
* Proven track record to manage the recovery of complex technical issues.
* Experience of providing education to technical users for ITIL process execution.
* Experience of managing Vendors and Strategic Partners.
Desired:
* Experience of working as a Service Delivery Manager, delivering business critical Production Services in a Financial Institute or Major IT Service Provider
* Technical vendor management/account management experience
* Knowledge of managing Changes, Incidents and Problems in ServiceNow
Qualifications/certifications:
Essential:
* ITIL Certified in at least one of the ITIL Service Management Lifecycles
Desired:
* ITIL v3/4 Expert
* Six SIGMA Yellow or Green belt
* Agile Service ManagerBefore You Apply
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