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Insurance Customer Advisor

Job Posted: 6 days ago

Salary: £ 26,000 - 30,000 / Annum
Job Type: Permanent
Location: Fulwood

Expire in: 22 days

Job Description

Are you passionate about delivering excellent customer service and building long-term relationships?

We are looking for a proactive and personable Insurance Advisor to join our growing Commercial Team at NFU Mutual Central Lancashire. This is a fantastic opportunity for someone who enjoys working closely with customers, managing their own portfolio and becoming a trusted point of contact for local businesses.

You will play a key role in growing and retaining SME business across a broad range of industries, working closely with colleagues, insurers and customers to provide tailored insurance solutions and high-quality advice.   You will undertake a full training programme to enable you to understand and deliver NFU Mutual’s products and services.   
 
The Role

You will:

Handle renewals, mid-term adjustments and customer queries
Build strong relationships with customers and understand their individual business needs
Provide tailored advice and recommendations and enhance customer protection through additional products and services
Handle a portfolio of commercial insurance renewals
Identify opportunities to strengthen customer retention and growth
Work collaboratively with the wider team to deliver excellent customer outcomes
Prepare and review documentation with a high level of accuracy, ensuring all activity is completed in line with regulatory and compliance requirements

About You

We are looking for someone who:

Sales or customer service experience in a customer facing environment is essential 
Previous experience in a regulated environment such as insurance or financial services is preferred but not essential
Enjoys speaking with customers and delivering high levels of service
Has excellent communication and relationship-building skills
Organised, proactive and able to manage workloads effectively
Demonstrates attention to detail and professionalism
Enjoys working as part of a close team environment

What We Offer

An established and supportive commercial team
A varied and interesting portfolio of private and commercial clients
25 days annual leave + bank holidays and no weekends
Pension Contribution, Death in Service + Healthcare cash plan 
Training and support to develop your insurance knowledge
Opportunities for professional development and progression
A modern office environment with a collaborative team 

Please note, you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.

REF-(Apply online only)

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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