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Interim Hostel Manager
Job Posted: 11 days ago
Salary: £ 17 - 21 / Hour
Job Type: Temporary
Location: DE23, Derby, Derbyshire
Expire in: 16 days
Job Description
Rocasa Consulting Ltd are looking to recruit an Interim Hostel Manager covering 2 sites in Derby working Mon - Fri 9am - 5pm for 3 months paying up to £21ph via umbrella.
Manage the day-to-day running of two hostel sites, ensuring they are safe, clean, and well-maintained.
· Oversee rotas, on-call cover, site security, and compliance with Health & Safety and housing regulations.
· Respond to and manage emergency situations, incidents, and escalations as they arise.
· Monitor budgets, maintain financial accountability, and manage procurement of supplies and services.
· Collect and report on operational data, incidents, and KPIs to senior leadership.
Team Leadership & Staff Management
Lead, supervise, and support a team of approximately 15 staff, including recruitment, induction, performance management, and absence management.
Develop a strong, high-performing team culture grounded in empathy, professionalism, and accountability.
Provide clear direction, regular supervision, and continuous development opportunities for staff.
Resident Interaction & Service Delivery
Maintain a resident-focused approach that prioritizes safety, respect, and dignity.
Oversee resident conduct, enforce house rules, and handle complaints and disputes as needed.
Ensure the hostel environment supports residents’ ability to maintain accommodation and move forward in their lives.
Stakeholder Engagement
Build and maintain positive working relationships with local authorities, referral agencies, outreach partners, and emergency services.
Represent the hostels at external meetings and forums where appropriate.
Essential Experience
Proven experience in managing supported housing, homelessness services, or hostel environments.
Strong track record in managing staff teams, including performance reviews, disciplinary matters, and rota management.
Experience with operational oversight, including building management, compliance, and health and safety.
Understanding of working with individuals experiencing homelessness, including those with complex needs or chaotic lifestyles.
Skills and Competencies
Strong leadership and decision-making abilities.
Excellent communication and interpersonal skills, with the ability to de-escalate conflict and build rapport with diverse individuals.
High organised, with the ability to manage competing demands and operate across multiple sites.
Financially literate, with experience in managing budgets and resources effectively.
Proficient in the use of IT systems including Microsoft Office and scheduling/rota platformsBefore You Apply
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