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Internal Account Manager (Facilities Management)
Job Posted: 6 days ago
Salary: £ 30,000 - 33,000 / Annum
Job Type: Permanent
Location: Manchester, Greater Manchester
Expire in: 22 days
Job Description
Internal Account Manager – Facilities Management - Manchester based
💰 £30,000–£33,000 | Full-Time | Monday–Friday
🏢 Manchester-based | National contracts portfolio
We’re working with a well-established and growing business in the specialist cleaning and waste sector to recruit a proactive Internal Account Manager to join their national contracts team. This is a fantastic opportunity for someone with FM or soft services experience who thrives in a customer-focused, commercially aware environment.
In this role, you will manage and grow a portfolio of national clients, act as the first point of contact for service queries, and collaborate closely with field-based account managers, operations, finance, and health & safety teams to deliver a seamless service. You’ll be central to driving client satisfaction, identifying upsell opportunities, and supporting the smooth running of national contracts.
Key Responsibilities:
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Manage a portfolio of national clients via phone, email, and CRM systems
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Act as the first point of contact for service queries, resolving issues efficiently
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Identify opportunities to increase account value and reduce potential revenue losses
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Collaborate with internal teams to ensure seamless service delivery
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Monitor service performance against SLAs and KPIs
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Maintain accurate client records and activity logs in CRM/job management software
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Support credit control processes, ensuring timely invoice payments
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Stay up-to-date with industry trends, competitor activity, and relevant legislation
Ideal Candidate:
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Minimum 3 years’ experience in a commercial or operational FM role
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Strong account management, issue resolution, and customer service skills
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Comfortable in a high-pressure, fast-paced environment
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Collaborative team player with a customer-first approach
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Experience in cleaning, waste management, or soft services desirable but not essential
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Proficient in CRM platforms, reporting tools, and Microsoft Office
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Excellent organisational and multitasking skills
What’s on offer:
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£30,000–£33,000 base salary
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30 days annual leave (including bank holidays)
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Enhanced company pension and life assurance
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Company sick pay and medical health cash plan
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Structured training, development, and career progression
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Access to employee benefits platform including wellbeing support
This is an exciting chance to join a growing, dynamic business at a pivotal stage, taking ownership of national accounts and making a tangible impact on client satisfaction and business growth.
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