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Internal Account Manager

Job Posted: 21 days ago

Salary: £ Competitive
Job Type: Permanent
Location: Newport

Expire in: 7 days

Job Description

Internal Account Manager

Location: Rogerstone, Newport

Contract Type: Full-time Permanent

Hours: Monday – Friday, 37.5 hours per week 

Are you a commercially minded professional with experience in manufacturing and a passion for building strong customer relationships? We are seeking an Internal Account Manager to take ownership of key customer accounts, ensuring exceptional service delivery while driving sustainable growth and profitability.

This role offers the opportunity to work at the heart of a dynamic, high-performance environment, collaborating with cross-functional teams to deliver outstanding results.

The Role

As the Internal Account Manager, you will act as the primary point of contact for your assigned customers, managing both operational and financial performance. You will be responsible for driving customer satisfaction, maintaining strong commercial performance, and identifying opportunities for business growth.

Working closely with senior leadership, you will play a key role in aligning customer needs with business objectives, ensuring efficient delivery and long-term partnership success.

Key Responsibilities

Customer & Growth Management

Lead a cross-functional, customer-focused team (8–12 people) to deliver excellent service
	
Build and maintain strong, long-term customer relationships
	
Identify and develop new business opportunities within existing accounts
	
Use CRM and ERP systems to manage customer data and performance

Financial & Commercial Performance

Support the delivery of strong margins and overall profitability
	
Maintain accurate system data to support business operations
	
Provide timely and accurate forecasts for revenue, order intake, and order book

Working Capital & Risk Management

Ensure timely collection of accounts receivable
	
Manage and resolve pricing discrepancies and material claims
	
Maintain and execute customer contracts in line with agreed terms

Operational & Relationship Management

Act as the main point of contact for customer operations and escalations
	
Collaborate with internal teams to achieve key performance indicators
	
Lead regular customer meetings, including quarterly business reviews

Reporting & Planning

Provide regular account performance updates to senior management
	
Contribute to SIOP processes and annual strategic planning activities

What We’re Looking For

Experience working within a manufacturing environment
	
Proven ability to lead or influence cross-functional teams
	
Strong commercial awareness and customer focus
	
Excellent communication and stakeholder management skills
	
Analytical mindset with strong problem-solving capability
	
Ability to work independently and make sound decisions
	
Proficiency in CRM, ERP, and standard business software
	
Background in electronics manufacturing or similar industries
	
Experience in project management or programme coordination
	
Familiarity with SIOP and MRP processes

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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