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Internal Account Manager
Job Posted: a day ago
Salary: £ 35,000 - 40,000 / Annum
Job Type: Permanent
Location: Bromsgrove
Expire in: a month
Job Description
Internal Account Manager
Location: West Midlands
Industry: Metals / Manufacturing
Reference: JWB3B35
Are you a proactive Internal Account Manager with a strong background in customer relationship management and sales support within the metals or industrial manufacturing sector?
Do you thrive in a fast-paced, target-driven environment where attention to detail and service excellence are paramount?
Are you eager to take ownership of key customer accounts, ensuring they receive the best support and service possible?
If yes to all the above, I’d love to speak with you!
Package
Salary: DOE Negotiable
Working Hours: Monday to Friday
Company Pension
25 Days Holiday + Bank Holidays
On-site Parking
Clear Progression Pathway
This is more than just an office-based role—it's a chance to become a vital part of a well-established, dynamic metals business. As the first point of contact for key customers, you'll play a crucial role in maintaining and growing client relationships, managing orders, and ensuring seamless communication across departments. If you're commercially driven, service-focused, and highly organised, this opportunity is ideal for you.
Key Responsibilities
Account Management: Build and maintain long-term relationships with assigned customers, acting as their main internal point of contact.
Sales Support: Assist the external sales team with quotations, lead times, stock checks, and customer communications.
Order Processing: Accurately input and manage customer orders from receipt to delivery, liaising with logistics and production teams.
Problem Solving: Resolve customer queries swiftly and effectively, ensuring any issues are followed up and resolved to a high standard.
Commercial Awareness: Understand pricing structures, product specifications, and margins to support effective account development.
Reporting: Generate and maintain sales reports and forecasts as required by the sales team and management.
Team Collaboration: Work closely with departments such as production, purchasing, and logistics to meet customer expectations.
Key Skills & Experience
Previous experience in an Internal Sales or Account Management role, ideally within metals, engineering, or industrial distribution.
Excellent verbal and written communication skills, with the ability to build rapport quickly.
Strong organisational skills with an ability to prioritise workload and manage time effectively.
Proficient in using CRM systems and MS Office Suite (particularly Excel).
Knowledge of metal products (sheet, bar, tube, etc.) and associated processes (cutting, fabrication) is a strong advantage.
A team player with a customer-first mindset and a proactive approach to solving problems.
Based in the UK and able to reliably commute to the Sheffield office.
To Apply Contact:
Jasmine Williams
Commercial Manager
(phone number removed)
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