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Internal Account Manager
Job Posted: 21 hours ago
Salary: £ 28,000 - 32,000 / Annum
Job Type: Permanent
Location: Sheffield, South Yorkshire
Expire in: a month
Job Description
Internal Account Manager
Location: Sheffield
Salary: £28,000 – £32,000 (DOE) + Approx. £3,600 Annual Bonus + On-Call Allowance (£105/week, 7 weeks/year)
Type: Full-time, Permanent
Additional Benefits: Private healthcare (opt-in), clear career progression, collaborative team culture
The Opportunity
We’re recruiting on behalf of a leading service-based organisation seeking a highly organised Internal Account Manager to join their dynamic Operations team. This is a vital, fast-paced role where you'll oversee a portfolio worth over £800,000 in annual turnover—primarily made up of high-volume, low-value service jobs.
You will act as the central point of contact between customers, engineers, and internal departments, ensuring seamless service delivery while driving account retention and growth.
Key Responsibilities
* Manage end-to-end coordination of service jobs, typically around £300 in value
* Process and monitor work requests through internal systems
* Generate accurate, compliant quotations
* Maintain proactive communication with customers regarding updates and follow-ups
* Produce monthly KPI reports and performance commentary
* Ensure all administration is completed to a high standard to avoid invoicing delays
* Collaborate with internal teams to improve workflows and client outcomes
* Identify upsell or cross-sell opportunities to support revenue growth
* Provide cover for colleagues during periods of high workload or absence
What they are looking For:
Core Competencies:
* Excellent organisational and time-management skills
* Sharp attention to detail
* Strong communication skills (verbal and written)
* Comfortable liaising with multiple stakeholders
* Commercially minded and motivated to support business growth
* Tech-savvy – confident with Excel, Word, Teams, and job management systems
Preferred Experience:
* Previous experience in service coordination, account management, or similar roles
* Background in fast-paced, admin-heavy environments
* Proven ability to manage a large volume of small-scale service jobs
What’s on Offer
* Annual bonus (approx. £3,600) tied to company performance
* On-call allowance of £105/week (approx. 7 weeks per year)
* Private healthcare (opt-in)
* Friendly, supportive office culture
* Real opportunities for long-term growth and development
Ready to apply?
If you're organised, client-focused, and looking to make a difference in a growing operations team, we’d love to hear from you. Apply today or reach out for a confidential chatBefore You Apply
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