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Internal Sales Manager
Job Posted: 16 hours ago
Salary: £ 30,000 - 35,000 / Annum
Job Type: Permanent
Location: Chester, Cheshire West and Chester
Expire in: a month
Job Description
Our prestigious, market leading client within the Contractor Payroll Marketplace are seeking a results-driven Internal Sales Manager to lead their telephone-based onboarding team.
This role is critical in driving revenue growth by managing and developing a team focused on onboarding new contractors and closing sales opportunities with high efficiency and conversion rates.
The ideal candidate will have a proven track record in telesales or inside sales management and a passion for motivating teams to exceed targets.
This position is full time and permanent, based at their Head Office.
Key Responsibilities:
• Team Leadership: Manage, mentor, support a team of onboarding sales advisors, ensuring high levels of engagement, performance, and development.
• Sales Performance: Drive team performance to achieve and exceed monthly sales targets and KPIs, including call conversion rates.
• Onboarding Strategy: Oversee the end-to-end onboarding process for new customers, ensuring a smooth transition from lead to active user or client.
• Process Optimisation: Continually assess and improve onboarding scripts, sales techniques, and workflows to maximise team efficiency and close rates.
• Coaching & Development: Provide regular training, feedback, and coaching to the team, including call reviews and performance assessments.
• Reporting: Monitor and report on individual and team performance metrics, using data to drive informed decisions and improvements.
• Collaboration: Work closely with Marketing, Compliance, and Field Sales teams to ensure alignment and seamless contractor experiences.
• CRM Management: Ensure accurate and timely data entry in CRM systems, maintaining high standards of lead and contractor record integrity.
Key Requirements:
• Proven experience in an internal sales or telesales management role, ideally within a fast-paced or high-volume environment.
• Strong leadership skills with the ability to inspire and drive performance in a team.
• Demonstrable success in managing onboarding or inside sales teams with high closing percentages.
• Excellent communication, interpersonal, and motivational skills.
• Data-driven mindset with experience in using CRM and sales analytics tools.
• Organised, detail-oriented, and able to thrive under pressure.
• Knowledge of onboarding best practices and customer journey management is a plus.
• Experience working within a regulatory framework would be advantageous
What They Offer:
• Competitive salary + team-performance based commission structure (uncapped)
• Career progression opportunities in a growing business
• 22 days holiday (plus bank holidays) increasing by a day each year up to 25 days
• Additional birthday holiday
• Collaborative and supportive working environment
• Opportunity to salary sacrifice
• Opportunity to purchase an extra 3 days yearly through salary sacrifice scheme
• Access to health benefits scheme including optical and dental cover
• Free fruit on site with access to an onsite café, heavily discounted at 50%
• Free parking
• Staff rewards, including meals and holidaysBefore You Apply
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