Hiring Now: IT and Systems support Near You – Apply Today!
Your Next IT and Systems support Job Starts Here – Apply Now!
IT and Systems support
Job Posted: 4 days ago
Salary: £ 27,000 - 29,000 / Annum
Job Type: Permanent
Location: Ashford
Expire in: 24 days
Job Description
In this role, you will provide essential technical support to our organisation, ensuring the efficient operation of computer systems, networks, and software applications. Your proactive approach to troubleshooting, willingness to learn, and strong communication skills will contribute to the success of our IT infrastructure.
Key Skills:
· Ability to troubleshoot and solve problems effectively and efficiently in a fast-paced environment.
· Excellent communication skills, both written and verbal with the ability to communicate at all levels of seniority with both internal stakeholders and external customers.
· Able to communicate complex issues effectively, providing the right level of detail and ensuring accuracy in all published communications.
· Technical experience with a basic understanding of Routers, Networks and VoIP Telephones.
· Strong understanding of internal software and a thorough understanding of the IT infrastructure.
· Proven knowledge of Microsoft 365 and Entra ID
· Familiarity with Azure infrastructure and services
· Must have a customer focused attitude.
Responsibilities:
· Provide first line technical assistance and support to internal customers for hardware, software and network related issues.
· Respond to customers promptly and establish the best way to provide support as effectively and efficiently as possible. That may be via phone, email, in person or using our ITSM platform Zoho Desk.
· Responsible for the day-to-day management and upkeep of the internal Helpdesk system, continuously looking for ways to improve the customer service offering and ensuring all information is kept up to date and reviewed regularly.
· Contribute to the documentation of IT processes, procedures and knowledge base articles.
· Day to day management of the internal Helpdesk, ensuring knowledge base articles are reviewed and kept relevant and customer enquiries are responded to in a timely and appropriate manner.
· Support remote users and assist in remote connectivity issues.
· Assist in the setup and maintenance of network equipment across the business including routers, switches, and wireless access points.
· Assist in the set up and maintenance of devices across the business including computer systems, laptops and mobile devices.
· Install, configure and troubleshoot software applications and operating systems.
· Assist in the migration of current infrastructure to cloud based equivalents as and when required.
· Work collaboratively alongside our IT partner to resolve possible system issues and support internal users. Perform routine system upgrades and ensure constant system security and performance are of a high standard.
· Contribute to hardware and software inventory and asset management. Keeping accurate record of equipment and licenses.
· Participate in disaster recovery and backup procedures as and when required.
· Complete any additional ad-hoc IT and support related tasks as required by the business.
Qualifications:
· 1+ years’ experience in an IT / Technology support role preferred but not essential.
· MS-900 and AZ-900 certification preferred
· Must have a basic understanding of computer hardware, software applications, operating systems and network fundamentals.
Role Requirements: Full UK driving license essential. Must be willing to travel, occasionally at short notice within the UK. (Expenses paid)
INDPRMBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring IT and Systems support job near me in Ashford! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).