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IT Customer Advisor

Job Posted: 10 hours ago

Salary: £ 13.45 - 13.45 / Hour
Job Type: Temporary
Location: Fareham, Hampshire

Expire in: a month

Job Description

IT Customer Advisor

Salary: £13.45 per hour (Living Wage Employer)
 Location: Portsdown West, Fareham, PO17 6AD
 Hours: 35 hours per week, Monday to Friday, between 7am - 7pm

Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini.

In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.

What you'll do

Respond to customer requests via telephone, email, and web chat
Log all requests using the appropriate call logging software
Resolve issues or provide advice and guidance where possible over the phone
Assign calls to the relevant support teams when needed
Action Back Office requests when required
Advise customers and support teams on known problems/workarounds
Keep customers updated on the progress of their request or incident
Contribute to team success by meeting agreed personal targets
 Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.

What you'll bring

Excellent communication skills, both verbal and written
A genuine passion for delivering great customer service
Willingness to learn and adapt
Ability to work independently and as part of a team
Strong problem-solving skills
Confidence working under pressure
 If you're looking for a stepping stone into a career in technology, this could be your next move.

Interested? Apply today

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring IT Customer Advisor job near me in Fareham, Hampshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!