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IT Field Service Engineer (level 2)
Job Posted: 5 hours ago
Salary: £ Competitive
Job Type: Permanent Contract
Location: Birmingham, West Midlands (County)
Expire in: a month
Job Description
About the opportunity:
We are seeking a dynamic and customer-focused IT Field Services Engineer to join our amazing Amentum enterprise IT support team, working alongside other L1, L2 and L3 team members.
This is a full-time role and highly mobile in nature, alternating between a diverse range of Amentum sites, providing ‘on the ground’ presence and ensuring service continuity for our end users.
The target candidate will possess an established and solid ‘L2 IT support’ skillset and a ‘can-do’, highly proactive and energised attitude.
This role is crucial to the ongoing development of IT’s engagement with the business, and as such, will report to the Business Relationship Manager (BRM).
The target candidate will support the BRM function (inc. liaison with the Incident, Problem, Change and Demand Manager) by helping develop proactive advice & guidance materials, communications and training videos that help minimise site-based issues and bolster service continuity.
Key Responsibilities
* Highly Mobile, covering various Amentum sites (inc. other sites, where appropriate)
* Hands-on, L2 end-user IT Support
* Utilises our ITSM ticketing system
* Diagnose and resolve hardware and software issues, including device swap-outs
* Deliver technical training and education to end-users as part of our Tech Bar programme
* Provide VIP support to key stakeholders
* Technical Troubleshooting
* End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications including meeting room facilities (video conferencing), fixed and mobile telephony
* Act as local "hands & eyes" support for other second and third-line support colleagues and external partners
* Assist with IT security incidents
* Collaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control / building management system (BMS)
* Manage stock inventory of IT equipment
* General ticket management, ensuring all tickets are dealt with in a timely and professional manner
* Service Improvement and Collaboration/ Proactively suggest and implement service improvements
* Actively supports the BRM programme
* Participate in IT Project Delivery, working closely with Project Managers and other project team members
Essential Skills and Attributes
* Excellent customer service and communication skills
* Strong problem-solving and troubleshooting abilities & A "can-do" attitude and a positive, enthusiastic approach
* Willingness to undertake funded and self-paced training, to enhance skills & experience
* Ability to work independently and as part of a team
* Professional and presentable demeanour
* Ability to explain technical concepts to non-technical users
* Ability to work in a fast-paced environment & Ability to work well under pressure
* Experience with IT ticketing systems
* Basic networking knowledge
* Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory)
* Cloud Platform experience, particularly Microsoft Azure
* Strong Microsoft 365 (inc. Office 365) skills and experience
* Experience with Video Conferencing and telephony systems
* Understanding of IT ProjectsBefore You Apply
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