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IT Helpdesk and Field Engineer
Job Posted: 12 days ago
Salary: £ 30,000 - 34,000 / Annum
Job Type: Permanent
Location: Shoreham-by-Sea, West Sussex
Expire in: 16 days
Job Description
IT Field & Helpdesk Engineer
Salary: Competitive, dependent on experience
Benefits: Generous holiday allowance, Company EV with personal use options, Paid overtime or time off in lieu, Birthday day off, Long service holiday rewards, Quarterly bonus scheme following probation, ongoing training and development
About the Role
Placr Recruitment is currently recruiting for an IT Field & Helpdesk Engineer on behalf of our client, a well-established and growing IT support business based in West Sussex.
This is a fantastic opportunity for an experienced and customer-focused IT Engineer to join a busy support team working with a wide variety of SME clients across the Southeast.
The role will be based from the company's Lancing office, however regular travel to client sites will form part of the role. No two days will be the same, with a mix of helpdesk support, onsite support, installations and project work.
Key Responsibilities
* Providing 1st and 2nd line IT support to end users
* Supporting clients both remotely and onsite
* Installing and configuring desktops, laptops and associated IT hardware
* Supporting Microsoft Windows and Microsoft 365 environments
* Assisting with Windows Server support and administration
* Managing and updating support tickets accurately
* Diagnosing faults and troubleshooting technical issues
* Supporting firewall, router, DNS and networking configurations
* Working closely with the wider helpdesk and field engineering team
* Delivering excellent customer service both in person and over the phone
Skills & Experience Required
* Previous experience within an IT support or MSP environment
* Strong 1st and 2nd line support experience
* Good knowledge of Microsoft Windows 10/11 and Microsoft 365
* Basic networking knowledge including routers, DNS and firewall configurations
* Excellent communication and customer service skills
* Ability to prioritise workloads and work under pressure
* Strong troubleshooting and problem-solving skills
* Good attention to detail and ticket documentation
* Full UK driving licence
Desirable Experience
* Previous MSP experience
* Exposure to Windows Server environments
* Experience with Datto, Kaseya, IT Glue or Autotask
* Knowledge of security products such as Trend or BitDefender
* Microsoft certifications or willingness to train further
Additional Information
Due to the nature of the role, candidates should ideally live within a reasonable commuting distance of Worthing West Sussex.
This is an excellent opportunity to join a supportive and growing business with a strong team culture and long-term progression opportunities.
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Looking for your next career move? Join a top company hiring IT Helpdesk and Field Engineer job near me in Shoreham-by-Sea, West Sussex! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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