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IT Helpdesk Engineer
Job Posted: 2 hours ago
Salary: £ 30,000 - 32,000 / Annum
Job Type: Permanent
Location: City of London, London
Expire in: a month
Job Description
IT ENGINEER
CITY OF LONDON - OFFICE BASED
£32,000 + FREE TRAVEL LONDON ZONE 1-6
A leading global Fortune 300 telecommunications company is hiring for a Helpdesk Engineer to join its team on a permanent basis. The company have a lovely modern office environment and do operate on a hybrid basis. They have great company culture and clear progression routes as well as excellent benefits such as free travel in London Zone 1-6!
The purpose of the role is to provide technical support to customers, ensuring you are delivering a high level of customer service at all times and responding to support queries in a timely manner.
As IT Engineer your responsibilities will include:
1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact.
Queuing management with IT support ticket system.
Hands-on PC support and initial kitting skills.
General administration and implementation skills on server environment.
Basic knowledge about Microsoft Active Directory.
The experience of design, installation and administration of any cloud is preferred.
Understand and detailed planning and designing for enterprise IT environment.
IT element configuration including day-to-day service delivery.
Proof of concept testing and acceptance testing.
Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Server Security systems.
Project and service delivery schedule management.
Documented approach for implementation and modification.
The successful candidate will be an experienced Helpdesk Engineer with a wide knowledge and proficiency in PC software such as Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud, Office/Mailer, Switch/Router/IPT and firewall products.
As IT Engineer you will:
Have previous experience working for a global company
Hold or be studying towards MCP Windows 10, CompTIA A+, ITIL Foundation v3
The ability to speak Japanese is desirable but not essential
A great opportunity for an experienced Helpdesk Engineer to join a growing and highly successful telecoms business.
Send your CV to apply today.
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