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IT Helpdesk Support

Job Posted: 18 days ago

Salary: £ 22,000 - 27,000 / Annum
Job Type: Permanent
Location: Doncaster, South Yorkshire

Expire in: 10 days

Job Description

We're looking for a customer-focused and technically skilled IT Helpdesk Support Advisor. This is an excellent opportunity for an IT support professional who enjoys solving technical issues, delivering outstanding customer service, and ensuring users remain productive with minimal disruption.

As an IT Helpdesk Support, you will be responsible for:

  * Provide first and second-line technical support via telephone, email, remote support, and in person.

  * Log, prioritise, manage, and resolve support requests using the company's helpdesk ticketing system.

  * Support users with Microsoft 365 applications and cloud services.

  * Manage Microsoft Entra ID (formerly Azure Active Directory), including user accounts, password resets, group membership, and access permissions.

  * Administer Exchange Online, including mailbox management and distribution groups.

  * Support Microsoft Teams, SharePoint Online, OneDrive for Business, and collaboration tools.

  * Install, configure, and maintain Windows desktops and laptops.

  * Configure new user accounts, devices, and software.

  * Support printers, mobile devices, and peripheral hardware.

  * Troubleshoot networking issues, including Wi-Fi, VPN, DNS, DHCP, and connectivity problems.

  * Escalate complex issues to third-line support or external suppliers where appropriate.

  * Assist with software deployment, updates, and patch management.

  * Maintain accurate documentation of support procedures and resolutions.

  * Support IT asset management, including hardware and software inventories.

  * Assist with IT projects, migrations, and system upgrades.

  * Ensure compliance with IT security policies and best practices.

The ideal candidate will be:

  * Minimum of 2 years' experience in an IT Helpdesk or Service Desk role.

  * Experience supporting Microsoft 365 cloud environments.

  * Strong knowledge of Windows operating systems.

  * Experience administering Microsoft Entra ID and Exchange Online.

  * Excellent troubleshooting and problem-solving skills.

  * Strong customer service and communication skills.

  * Ability to prioritise workload and manage multiple support requests.

  * Experience using IT service management/helpdesk software

Before You Apply

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Bank details.
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Looking for your next career move? Join a top company hiring IT Helpdesk Support job near me in Doncaster, South Yorkshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!