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IT Lead
Job Posted: a day ago
Salary: £ 25,500 - 28,000 / Annum
Job Type: Permanent
Location: Eastbourne, East Sussex
Expire in: a month
Job Description
Objective/purpose
To lead and deliver robust, responsive, and forward-thinking IT support across the organisation, with a focus on maintaining and enhancing billing systems. This role aims to ensure operational continuity, drive technical innovation, and support field-based and internal teams through hands-on problem-solving, system optimisation, and collaborative development of IT infrastructure and workflows.
Principal roles and responsibilities
* Provide responsive and effective IT support to internal teams.
* Maintain, troubleshoot, and enhance billing system.
* Tracking and ensuring connectivity, investigating and resolving issues with non-communicating software in collaboration with technical staff and field engineers.
* Travel to sites to install, repair, and configure hardware.
* Assist in generating and sending bills via the billing platform.
* Contribute to the development and optimisation of internal IT workflows and processes.
* Working with software suppliers to create, test and implement new solutions.
* Carrying out other tasks and duties as required appropriate to the post.
Knowledge, Skills and Experience Required
Essential:
* Proactive and self-motivated with a strong sense of ownership.
* Strong organisational skills with the ability to manage and prioritise your own workload.
* Excellent analytical and problem-solving skills.
* Eagerness to learn and adapt to new technologies.
* Comfortable working independently and as part of a team.
* High attention to detail and accuracy.
* Full training will be provided; however, a minimum of 2 years' IT experience is required.
* Customer service orientated, possessing excellent interpersonal skills and a demonstrable ability to establish and maintain strong working relationships with a wide variety of key stakeholders.
* Clean full Driving licence.
Preferred Skills and Experience:
* Experience with Microsoft Dynamics Business Central.
* Familiarity with router configuration and troubleshooting.
* Proficiency in Power Automate (essential).
* Exposure to Power BI and Microsoft Fabric (preferred).
* Broad IT knowledge across hardware, software, and networking.
* Willingness to travel and work on-site as required.
We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy PersonnelBefore You Apply
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- Bank details.
- National Insurance number.
- Date of birth.
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