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IT Manager

Job Posted: 12 days ago

Salary: £ 50,000 - 65,000 / Annum
Job Type: Permanent
Location: Basingstoke, Hampshire

Expire in: 16 days

Job Description

Technical Manager / IT Manager

Location: Commutable to Basingstoke (regular client site visits)
Salary: £50,000 – £65,000 + company car
Type: Permanent, full-time

We’re working on behalf of a small, privately owned IT Managed Service Provider that is entering an exciting phase of growth and is now looking to appoint a Technical Engineering Manager.

This role is ideal for a senior MSP engineer who enjoys being close to customers and wants to step into a leadership position while remaining technically hands-on.

The Role

Providing senior-level engineering support, technical oversight, and acting as a trusted escalation point. The remainder of the role will focus on leadership, service improvement, and building out the engineering function.

Key responsibilities include:

  * Delivering hands-on engineering and technical leadership

  * Acting as the senior escalation point across multiple customer environments

  * Providing hands-on support across Microsoft technologies and core infrastructure

  * Conducting client visits, technical reviews, and solution discussions

  * Defining technical standards and improving service delivery

  * Hiring, onboarding, mentoring, and managing support engineers as the team grows

  * Working closely with the owners to shape the technical roadmap of the business

Technical Background

The business is largely vendor-agnostic, so strong core experience is more important than specific certifications.

You should have experience across:

  * Managed Service Provider environments (essential)

  * Microsoft stack: Microsoft 365, Azure, Windows Server, Active Directory

  * Networking fundamentals (routing, switching, VLANs, Wi-Fi)

  * Next-generation firewalls (e.g. Fortinet, Sophos, WatchGuard, Palo Alto, etc.)

  * Supporting multiple client environments with varying requirements

About You

  * Strong technical background within an MSP or multi-client environment

  * Comfortable spending a significant portion of time on client sites

  * Either already managing engineers or ready to step into your first formal management role

  * Confident, credible, and professional when dealing with customers

Why Apply?

  * A genuine opportunity to build and lead an engineering team

  * High level of autonomy and influence

  * Varied, hands-on role with significant customer interaction

  * Supportive, owner-managed MSP with short decision-making lines

  * Clear progression as the business continues to grow

This role requires someone commutable to the Basingstoke area, with flexibility for regular client site visits. A company car is provided

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

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