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It Manager

Job Posted: 14 days ago

Salary: £ 45,000 - 55,000 / Annum
Job Type: Permanent
Location: ST1, Cobridge, Stoke-on-Trent

Expire in: 14 days

Job Description

IT Manager, Manufacturing, Stoke to £55,000
A leading Engineering and manufacturing outfit are looking for an experienced, practical minded IT Manager to take ownership of their day-to-day technology environment.

This is a broad, hands-on position covering cloud infrastructure, Microsoft 365, networking, cyber security, telephony, remote-working technology and technical support. You will be responsible for ensuring that systems remain secure, reliable, well documented and capable of supporting a growing workforce.

Key Responsibilities

IT Operations

  * Take day-to-day ownership of the company’s IT systems, infrastructure and technology services.

  * Ensure that systems are reliable, secure, appropriately monitored and available to users during operating hours.

  * Manage incidents from initial diagnosis through to resolution, including communication with senior stakeholders and third-party suppliers.

  * Establish appropriate service levels, escalation procedures and incident-management processes.

  * Provide senior-level technical support for complex or business-critical issues.

  * Maintain accurate system documentation, asset records, network diagrams, administrator-access records and operating procedures.

  * Manage user onboarding, role changes and offboarding, ensuring access is granted and removed securely.

  * Identify recurring support issues and implement permanent technical or process improvements.

  * Microsoft 365, Cyber Security and Compliance

  * Networking, Firewalls and Remote Access

  * Telephony and Contact-Centre Technology

  * Endpoint and Remote Monitoring

  * Suppliers, Projects and Continuous Improvement

Experience and Skills Essential

  * Strong practical experience managing a Microsoft-based IT environment.

  * Strong experience administering Azure Virtual Desktop and FSLogix.

  * Strong Microsoft 365 administration experience, including SharePoint and OneDrive.

  * Experience managing networks, firewalls, VPNs and secure remote access.

  * Experience supporting business telephony platform.

  * Experience with remote monitoring and management software.

  * Experience supporting Cyber Essentials, penetration testing or similar compliance programmes.

  * Strong troubleshooting and root-cause-analysis skills.

  * Ability to manage suppliers and resolve escalated technical incidents.

  * Strong documentation, communication and organisational skills.

Desirable

  * Microsoft certifications.

  * Cyber Essentials assessor, CISSP, CISM, CompTIA Security+ or similar security knowledge.

  * Experience with Microsoft Intune, Entra ID, Conditional Access and Microsoft Defender.

  * Experience with PowerShell or other automation tools.

  * Experience managing IT services for a geographically distributed workforce.

  * Experience producing disaster-recovery and business-continuity plans.

  * ITIL knowledge or experience working within a structured service-management environment

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring It Manager job near me in ST1, Cobridge, Stoke-on-Trent! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!