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IT Manager
Job Posted: an hour ago
Salary: £ 50,000 - 55,000 / Annum
Job Type: Permanent
Location: CF37, Pontypridd, Rhondda Cynon Taf
Expire in: a month
Job Description
IT Manager required by our market leading organisation based in Pontypridd on a hybrid basis. Our client need an experienced IT Professional with a passion for applications management and cutting-edge digital innovation. You will help shape and lead the next phase of digital transformation within a growing and ambitious organisation.
This is an exciting opportunity to make a real impact—leading a small, capable IT support team, overseeing enterprise applications, and championing the use of AI and automation to improve business processes and performance.
Key Responsibilities Include
* Manage and mentor a small team of IT Technicians.
* Oversee the daily operation of the IT service desk, ensuring prompt issue resolution and strong user satisfaction.
* Track and report on IT performance metrics and service levels.
* Work closely with senior stakeholders to align IT strategies with broader business goals.
* Lead the design, development, and ongoing support of enterprise applications.
* Ensure systems meet evolving business requirements and support operational efficiency.
* Develop and implement a roadmap for digital innovation and automation.
* Identify and lead initiatives to streamline workflows using AI, machine learning, and data-driven tools.
* Pilot emerging technologies and assess potential benefits for scalability and performance.
Required Background
* Strong experience in IT management or applications leadership roles.
* A background in digital automation, process improvement, or AI-based solutions.
* Familiarity with AI technologies and their practical application (e.g., RPA, NLP, analytics).
* Excellent communication and stakeholder management skills.
* Solid grasp of CRM systems (Microsoft CRM preferred).
* Skilled in Microsoft 365 and middleware technologies (e.g., BizTalk).
* Degree in IT, Computer Science or related discipline.
The Nice To Haves
* Exposure to platforms such as Power Automate, UiPath, or OpenAI tools.
* Understanding of IT service frameworks such as ITIL.
* Relevant certifications (e.g., ITIL, PMP, CISSP) are advantageous.
Ready to lead and innovate in a high-impact role? Apply now and take the next step in your IT leadership careerBefore You Apply
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