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IT Project Manager (CRM Transformation) - Circa £100K FTC

Job Posted: a day ago

Salary: £ 80,000 - 120,000 / Annum
Job Type: Permanent
Location: Horsham

Expire in: a month

Job Description

IT Project Manager (CRM Transformation) - Circa £100K FTC

An established and highly successful business in the South of England is embarking on a major CRM transformation programme - and is looking for an experienced Project Manager to lead it.

This is a high-impact, delivery-focused role where you will take full ownership of a business-critical programme. You’ll sit at the centre of the organisation, working across senior leadership, internal teams, and external vendors to ensure the CRM rollout is delivered effectively, on time, and fully adopted.

The Role

You will own the CRM programme from end to end - shaping the plan, driving delivery, and ensuring the business gets real value from the system.

You’ll be the key link between business stakeholders, the internal development team, and the CRM vendor, making sure everyone is aligned and accountable.

What You’ll Be Doing

Leading the day-to-day delivery of a 12–24 month CRM migration programme
	
Building and managing a clear, structured project plan
	
Tracking milestones, risks, and dependencies
	
Acting as the main point of contact for the CRM vendor
	
Translating business needs into clear requirements
	
Coordinating across IT, operations, and commercial teams
	
Overseeing the build of multiple internal tools and services
	
Managing rollout to multiple sites and ensuring adoption
	
Providing clear, concise updates to senior stakeholders
	
Identifying risks early and putting mitigation plans in place

What Success Looks Like

A CRM system delivered in phases, on time, and running smoothly
	
Strong adoption across the business
	
Clear, consistent progress against milestones
	
Risks managed proactively — no major surprises
	
Stakeholders aligned, informed, and confident

What You’ll Bring

Proven experience delivering complex CRM or technology programmes
	
Experience working in multi-stakeholder environments
	
Strong vendor management capability
	
A track record of owning delivery end-to-end

This role needs someone who is:

Delivery-focused and outcome-driven
	
Comfortable working in a fast-moving, sometimes messy environment
	
Calm under pressure
	
Willing to challenge constructively
	
Accountable and hands-on

This won’t always be a neat or easy programme. There will be competing priorities, ambiguity, and some tough conversations along the way.

But for the right person, it’s a chance to own and deliver a major transformation programme that really matters.

The Package

Salary circa £100,000 - 12-18 month FTC
	
Company car or car allowance
	
33 days holiday + birthday off

Interested? Please Click Apply Now!

IT Project Manager (CRM Transformation) - FTC - Circa £100K

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