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IT Service Delivery Lead - Microsoft Dynamics
Job Posted: a day ago
Salary: £ 60,000 - 75,000 / Annum
Job Type: Permanent
Location: Newcastle upon Tyne, Tyne and Wear
Expire in: a month
Job Description
You must be fully eligible to work and be able to travel into the Newcastle based office 3 days PW in order to apply for this role
A global manufacturing and distribution organisation is seeking a skilled IT Service Delivery Lead to oversee service performance across Microsoft Dynamics 365 CE and F&O platforms. Operating across the globe, this business is committed to delivering high-quality solutions and continuous improvement across its enterprise systems.
Mission of the Role:
This role is central to ensuring a smooth transition from project implementation to live operations, while maintaining high standards of service delivery, governance, and user satisfaction. You'll work closely with cross-functional teams to drive efficiency, resolve issues, and enhance service quality across a global footprint.
Role Overview:
You'll manage service delivery processes, coordinate with internal teams, and lead initiatives to improve system performance and user experience. This is a hands-on role requiring strong technical knowledge, leadership, and communication skills.
Key Responsibilities:
Oversee D365 service delivery, governance, and quality assurance
Manage incidents, service requests, enhancements, and problem resolution
Lead the transition from project phase to live operations
Collaborate with business, IT, and project stakeholders to ensure service excellence
Prepare and present service delivery reports to leadershipCandidate Requirements:
Experience within a similar role
Strong technical understanding of Dynamics 365 CE and F&O
Proven experience in service delivery management for D365 platforms
Background in IT support and project managementBefore You Apply
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