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IT Service Delivery Manager
Job Posted: 19 hours ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: Warrington, Cheshire
Expire in: a month
Job Description
Are you an IT guru who knows how to manage a team?
Are you confident with clients and know how to solve a problem?
Does this sound like you? Well look no further for your dream role!
We’ve got an amazing IT Service Desk Manager opportunity, with a fantastic company who use the newest tech and really support their employees!
In this role you’ll get the chance to implement change, develop a team and roll out new technology
So, if you’re top notch techy…
Read on!
As a IT Service Desk Manager, your responsibilities will include…
* Act as the primary contact for client technical issues & escalations
* Conduct Service Reviews, identify areas for improvement & implement new processes
* Own/execute the Service Delivery Plan and Identify and mitigate risks
* Evaluate, test, and roll out new technologies/services across the client base
* Manage client expectations to ensure consistent service delivery
* Lead, mentor, and support the team whilst tracking KPIs performance metrics
We are looking for a IT Service Desk Manager with the following skills and experience…
* Ideally two years’ experience as a IT Service Desk Manager or similar role
* Experience working for an MSP or IT Service Business is preferred
* Management & leadership experience with advanced IT skills
* Experience using a ticketing system and managing ticket flow, prioritisation and SLA’s
* IT Certifications such as MCP, MCSA or MCSE, ITIL, ITSM, Prince2 advantageous
* Full UK Driving License with access to a vehicle
In return, the successful IT Service Desk Manager will receive a salary of £40,000 to £45,000, plus the following benefits…
* Progression and development opportunities
* Birthday leave
* Referral vouchers
* Flexible benefits package
Does this sound like the perfect IT Service Desk Manager position for you? Send your CV over todayBefore You Apply
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Looking for your next career move? Join a top company hiring IT Service Delivery Manager job near me in Warrington, Cheshire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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