Hiring Now: IT Service Desk Analyst 2nd Line Near You – Apply Today!
Your Next IT Service Desk Analyst 2nd Line Job Starts Here – Apply Now!
IT Service Desk Analyst 2nd Line
Job Posted: 10 hours ago
Salary: £ 27,000 - 35,000 / Annum
Job Type: Permanent
Location: Swinton
Expire in: a month
Job Description
Role: IT Service Desk Analyst 2nd Line
Location: Manchester - M27 8UJ
Contract Type: Permanent
Hours: 9am - 5.30pm Monday - Friday
Salary: £27,000 - £35,000 DOE
Are you proactive, enjoy solving problems, and want to work in a fast-paced IT environment, we’d love to hear from you!
We are looking for an IT Service Desk Technician to join our team. In this role, you will be the main contact for all IT-related problems and requests. You will help both internal and external customers by providing technical support and advice, while logging and tracking all issues using our IT Service Management (ITSM) tool.
Responsibilities:
Provide IT support for Microsoft systems, Office 365, and mobile devices.
Log and manage service tickets using the ITSM tool.
Troubleshoot and resolve network issues (Wi-Fi, workstation setup).
Manage user accounts and permissions in Active Directory.
Support and maintain Office 365, Exchange, and SharePoint.
Escalate complex issues to other teams when necessary. About You:
Previous experience in a similar role.
Positive attitude and self-motivated.
Strong knowledge of Active Directory and Exchange.
Experience troubleshooting networks and workstations.
Familiarity with ITSM tools and customer service skills.
Good communication and time management skills.
What We Can Offer You:
Life assurance
Annual leave entitlement (starting with 20 – 25 days + bank holidays)
Contributory pension scheme
Share save scheme
Paid volunteer day
Long service recognition
Eyecare voucher
Retail discounts
Family leave
Employee assistance programme
We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.
As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do soBefore You Apply
Do not include the following in your job application, CV, or cover letter:
- Bank details.
- National Insurance number.
- Date of birth.
You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.
Looking for your next career move? Join a top company hiring IT Service Desk Analyst 2nd Line job near me in Swinton! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
© Vita CV: Registered in England and Wales (16187919).