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IT Service Desk Analyst

Job Posted: 11 days ago

Salary: £ 275 - 300 / Day
Job Type: Contract
Location: Birmingham, West Midlands

Expire in: 16 days

Job Description

IT Service Desk Analyst (1st / 2nd Line)

Central Birmingham (2-3 days onsite)
 6 Month Contract (strong chance of extension)
 £275 - £300 per day (Outside IR35)

We're partnered with a well-established business looking for a reliable IT Service Desk Analyst to support their internal users and keep operations running smoothly.

This is a hands-on Microsoft environment role suited to someone who can hit the ground running and take ownership of day-to-day support.

The role

You'll provide 1st/2nd line support to a 500+ user base, handling everything from access issues and password resets through to troubleshooting devices and Microsoft 365.

You'll be working across Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Active Directory, and Azure (Entra). There's also a strong focus on Intune for device enrolment, compliance, and endpoint support.

You'll manage tickets end-to-end, support onboarding/offboarding, and work with tools like Microsoft Defender and Sentinel within the wider environment.

What they're looking for

This role requires someone experienced who can contribute immediately in a busy environment.

Key skills:

Windows 10/11 support
Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Defender)
Active Directory (user management, permissions)
Microsoft Intune (device enrolment, compliance)
ITSM tools (e.g. ServiceNow) and SLA-driven support
Azure (Entra)
Microsoft Defender/Sentinel
Basic networking (DNS, DHCP, VPN)The right fit

Someone practical, organised, and easy to work with, who can communicate clearly with non-technical users and resolve issues efficiently

Before You Apply

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Bank details.
National Insurance number.
Date of birth.

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