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IT Service Desk Analyst

Job Posted: 20 hours ago

Salary: £ 26,000 - 30,000 / Annum
Job Type: Permanent
Location: Preston, Lancashire

Expire in: a month

Job Description

Key Group are looking for a Service Desk operative to add to our growing team. You will be organised, able to work under pressure and a strong team player looking for a new challenge.

Are you a tech-savvy problem solver with a passion for customer service? Join Key Group, a market-leading financial services company, as an IT Service Desk Analyst and be part of a dynamic IT team that keeps our business running smoothly.

Why Join Key Group?

Key Group has been helping people unlock a better retirement since 1998. As one of the UK's leading later-life lending specialists, we provide expert advice and innovative solutions to help customers make the most of their retirement.

Our people are at the heart of what we do, and we foster a collaborative and supportive culture where you can develop your skills and grow your career.

What You'll Do:

Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.

Log and track IT issues, ensuring colleagues receive timely updates.

Troubleshoot and resolve technical problems efficiently across various systems.

Collaborate with 3rd line support and external suppliers when needed.

Assist with onboarding new starters and managing system access.

Ensure IT security and confidentiality are upheld at all times.

What We're Looking For:

Strong customer service skills with excellent communication.

Experience in Windows Server, Active Directory, MS Office, D365, remote support tools, and more.

ITIL Foundation qualification or equivalent experience.

Ability to work in a fast-paced, agile environment.

Some of our benefits:

23 days holiday + bank holidays (rising with service)

Additional holiday purchase scheme

1 Well-being Day

1 Charity Day

Tier 1 pension (5% Employee, 8% Employer)

Simply Health & Life Assurance

A supportive and innovative workplace where you can thrive

If you're ready to take the next step in your IT career, apply now and be part of a team that values innovation, collaboration, and career growth!

23 days holiday plus bank holidays

Tier 1 Pension

Simply Health

Life Assurance

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring IT Service Desk Analyst job near me in Preston, Lancashire! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!