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IT Service Desk Manager
Job Posted: 2 days ago
Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: Billericay, Essex
Expire in: a month
Job Description
Our award-winning client has appointed us exclusively to identify an experienced IT Support professional. They are interested in candidates who have current/recent experience in IT Service Desk Management and 2nd/3rd Line Technical Support positions.
Responsibilities:
* 3rd Line Service Desk Management with the responsibility for the progression and resolution of all cases received in accordance with company SLA’s and KPI’s
* Hands-on 3rd Line Technical Support - must be able to understand complex problems, resolve them, and perform root cause analysis
* Escalation point for the 2nd line Service Desk team
* Follow the process for critical or high-priority issues
* Technical account management
* IT Project Management
* Stakeholder Management
* Mentor 1st and 2nd line Engineers
* Produce and maintain up-to-date documentation
Technical Skills Required:
* Windows Desktop and Windows Server administration and troubleshooting to an expert level
* Application and OS deployment
* Active Directory, Group Policies, Terminal Services and DHCP, AD Domain services, MFA Server and SSO
* Backup configuration
* Microsoft 365 administration including SharePoint and Teams online
* PowerShell (Microsoft 365 services and Azure AD)
* Networking and troubleshooting
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