Hiring Now: IT Service Desk Team Leader Near You – Apply Today!

Your Next IT Service Desk Team Leader Job Starts Here – Apply Now!

IT Service Desk Team Leader

Job Posted: 6 hours ago

Salary: £ 40,000 - 45,000 / Annum
Job Type: Permanent
Location: Kingston upon Hull, City of Kingston upon Hull

Expire in: a month

Job Description

IT Service Desk Team Lead - Microsoft / Windows - Hull

Are you the kind of Service Desk person who's ready to lead, but doesn't want to lose the technical side entirely?

We're working with a business that's restructuring its IT function and creating a brand-new role for it. This isn't a tired, "step into someone else's shoes" position - it's being built from scratch around whoever takes it on.

What you'll be doing

This isn't a purely hands-off management role.

You'll be:

  * 

    Leading a team of four 1st and 2nd line Service Desk analysts day to day

  * 

    Owning workload allocation, escalations, and making sure incidents get resolved within SLA

  * 

    Getting your hands dirty with tickets yourself when the team needs bolstering

  * 

    Building out proper incident, problem and request management processes - a lot of this currently lives in people's heads, not in documentation

  * 

    Acting as the escalation point for the complex or high-priority stuff

  * 

    Reporting service desk performance up to senior leadership, in language they can actually use

What they care about

Yes, they want solid Service Desk management experience.

But more than that, they want:

  * 

    Someone who's genuinely proud of the work they do, not just clocking in

  * 

    Someone ready to take a step up - this could be your first lead role, and that's fine

  * 

    A person comfortable being hands-on with the team while still owning the bigger picture

If you've been deputising, mentoring informally, or covering for a lead when they're out, that counts. You don't need to already hold the title to be right for this.

The technical bit

  * 

    A few years' experience in IT Service Desk or IT support, ideally with some team responsibility already

  * 

    Comfortable with ITSM tools and ticketing systems

  * 

    Solid grounding in a Microsoft 365 / Azure / Windows environment

  * 

    Confident communicator - with your team, and with senior leadership

Why this is worth a look

Most Service Desk Lead roles are about maintaining what's already there.

This one isn't.

  * 

    You'll be shaping how the team actually works, not inheriting someone else's system

  * 

    You'll report directly into a newly-appointed Director who's heavily investing time in getting this right

  * 

    There's a genuine growth story here - the department's been expanding steadily, and this role sits right in the middle of that

If you're ready to lead a team properly, without giving up the technical side entirely, this is one to look at

Before You Apply

Do not include the following in your job application, CV, or cover letter:

Bank details.
National Insurance number.
Date of birth.

You should not be asked for payment or irrelevant information. If you have concerns about a job advert or employer, seek guidance on how to proceed.

Looking for your next career move? Join a top company hiring IT Service Desk Team Leader job near me in Kingston upon Hull, City of Kingston upon Hull! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!