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IT Service Management Analyst
Job Posted: 3 hours ago
Salary: £ 60,000 - 70,000 / Annum
Job Type: Permanent
Location: EC1M, Farringdon, Greater London
Expire in: a month
Job Description
IT Service Management Analyst
Law Firm – London
Hybrid working – 2 days office / 3 days working from home per week
In this exciting newly created role at a leading global law firm in the city, you will be driving service improvements within the firm. If you’re passionate about continuous improvement and want to drive meaningful change, this could be the perfect next step in your career.
Your focus will be across core ITIL processes - Incident, Change, Service Request and Problem Management - with opportunities to expand into other areas as the function evolves.
What’s in It for You?
* Join a firm with a growing presence – this is a newly created role to work alongside the experienced IT Service Manager
* Take ownership of process maturity across ITIL practices
* Contribute to a culture of continuous improvement within a professional, inclusive team
* Gain exposure to major incident management and governance
* Work for a stable, respected firm in the legal sector
Core Responsibilities
* Problem Management
* Service Transition/Service Introduction
* Change Management
* Incident Management
* Knowledge Management and Reporting
Your Background
* At least 3 years in IT service management with hands-on delivery of ITIL processes
* An ITIL v3 or v4 certification
* Must have experience of working in a law firm
* Experience with ServiceNow is preferred
* Excellent communication skills and able to interact with technical and non-technical stakeholders
Apply now or get in touch for a confidential chatBefore You Apply
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Looking for your next career move? Join a top company hiring IT Service Management Analyst job near me in EC1M, Farringdon, Greater London! This is your chance to work on exciting projects, grow professionally, and enjoy a rewarding career with competitive pay and excellent benefits. Whether you're an experienced professional or looking to take the next step, this role offers the perfect opportunity to enhance your skills and make an impact. Don’t miss out—apply today via Vita CV and take your career to the next level!
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