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IT Service Manager
Job Posted: 18 hours ago
Salary: £ Competitive
Job Type: Permanent
Location: Birmingham
Expire in: a month
Job Description
IT Service Manager
Birmingham – Permanent – Competitive Salary – Hybrid
VIQU have partnered with a leading organisation who are seeking an experienced IT Service Manager to lead the design, transition, and continuous improvement of IT services that underpin critical business operations. You’ll drive service excellence across Change, Release, and Lifecycle Management, ensuring stability, scalability, and value delivery within an esteemed global enteprise.
Key Responsibilities of the IT Service Manager:
• Lead the full IT service lifecycle, ensuring new and existing services meet business and technical requirements.
• Oversee the service portfolio and ensure alignment with strategic objectives and governance standards.
• Manage the Change and Release Management processes – planning, testing, and deploying releases with minimal disruption.
• Chair and facilitate CAB meetings, ensuring controlled and effective change execution.
• Collaborate with stakeholders across IT and business functions to design scalable, compliant, and well-documented services.
• Maintain service data accuracy within ITSM tools and drive continuous process improvements.
Key Requirements of the IT Service Manager:
• 7+ years’ experience in IT Service Management, with at least 3 years in a leadership or managerial capacity.
• Proven expertise in ITIL processes – particularly Service Design, Transition, Portfolio, Change, and Release Management.
• Strong understanding of risk management, compliance, and governance frameworks.
• Skilled in ITSM platforms such as ServiceNow, BMC Remedy, or equivalent.
• ITIL v3 Foundation; advanced ITIL certifications highly desirable.
• Excellent stakeholder communication and vendor management skills.
IT Service Lifecycle Manager
Birmingham – Permanent – Competitive Salary – Hybrid
Apply now to speak with VIQU IT in confidence. Or reach out to Belle Hegarty via the VIQU IT website or at (url removed)
Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).
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